Maybe you are right, my premiss is wrong, and it’s more of a feeling. I think I have two main points, and maybe you are right, its not something Monzo can solve by themselves, but something they need to lobby the industry for improvements to
My main issues
On security - maybe it is all completely secure, and you can always get your money back, etc, but it feels really insecure - words on a website from my energy company about some “guarantee” feel meaningless - we have all spent hours on the phone trying to get straight answers out of companies, and if something goes wrong, sure, you can get your money back, but your probably gonna waste days of your life trying to sort it out.
How annoying for him to have to do that, when a simple security check on setup would have prevent it
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On Control - this is probably the bigger issue
- some of this is the slowness of the system - this is surely an easy fix - we have instant payments - why can we not instantly setup DD
- a lot seems to be the companies I’ve had to use - but those I’ve used have been unable to say, until after I setup the DD what the amounts would be - that’s probably the crux of it - “give us your details, and we’ll tell you before we take the money what its gonna be” - I know that’s not Monzos fault - but it is something the DD system could require to be solved.
I thinks like this
Sure - but that’s only after the fact - until I get a bill, there is nowhere on the website, or even when I phoned they were unable to say what the £/KWh rate would be.
Another one, I moved into the house, Southern Water, took about £50 a month, for 3 months, and then, refunded about £100 and changed the DD to £20 a month - what the heck is going on there?
And this - I agree - but the first time - when I’m not sure - or a setting, because I don’t know I’ll have enough money in the account on that exact day, and it might have to wait a few days
The point is that I was really unsure able using DD before, because its so unclear what’s going to happen, and having used it, I still feel like I have no idea what’s gonna happen each month, I just have to trust that these companies are adding up right, which they have done little to gain that trust.
I know all of that a lot is not the bank itself, but it is part of the system of Direct Debit, that the bank is apart of setting the rules of.