Are Monzo customers very unlucky, very stupid or very fraudulent compared with customers of other banks or financial institutions (for example customers of TSB or Nationwide )?
I ask this because of Monzo’s performance in reimbursing those who have been victims of authorised push payment (APP) fraud compared to many others.
I’d like to see a thorough response from Monzo explaining the disparity in percentages of reimbursement to those who have been victims of fraud.
If it was a few percent here and there that wouldn’t be a worry but the figures are very stark.
TSB reimbursed 15 times more customers’ fraud losses than Monzo in 2022
The same story is available on multiple sites elsewhere.
I was wondering, as a quick search showed no posts here, is this community largely populated by people who are slightly less likely to be defrauded?