I recently claimed on the phone insurance for my Galaxy S21 after I cracked the screen.
It’s taken about 2.5 weeks since sending the phone off for repair. Initially it seemed like the phone hadn’t been logged by the repair company (although I had sent it recorded and insured off to them) and I was told I would go on the waiting list for when a suitable replacement model came in. But then I heard nothing more for another week or so and called up again.
Apparently, they are now going to call me in the next week or so and offer me a “cash settlement”. Has anyone else had this before? I’m a little surprised as the phone is still available to buy and it’s hardly a niche model (S21 5g 256gb dual sim). I see I could buy a like-for-like replacement from CeX for £525-£570 depending on the grading. Are they likely to make a reasonable offer or am I likely to have to argue to get the cost for the equivalent phone now?
My partner has Monzo Premium and he successfully claimed and Iphone X and got a refurbished model, which was like brand new, with a new battery too. He also claimed for Airpods he lost and he only had to pay one excess charge. I think for £15 a month, Premium is very good value, especially, if like me, you like to keep track of all your finances in one place.
I’ve posted about it on here before, but I had a near flawless experience when I returned my phone for repair.
The only frustration was that they wanted me to print something off to include in the parcel but as I don’t have a printer that wasn’t possible! I emailed them though and they quickly sorted it.
They don’t know that I’m a staff member either, we’re treated the same as any other premium member.