I recently claimed on the phone insurance for my Galaxy S21 after I cracked the screen.
It’s taken about 2.5 weeks since sending the phone off for repair. Initially it seemed like the phone hadn’t been logged by the repair company (although I had sent it recorded and insured off to them) and I was told I would go on the waiting list for when a suitable replacement model came in. But then I heard nothing more for another week or so and called up again.
Apparently, they are now going to call me in the next week or so and offer me a “cash settlement”. Has anyone else had this before? I’m a little surprised as the phone is still available to buy and it’s hardly a niche model (S21 5g 256gb dual sim). I see I could buy a like-for-like replacement from CeX for £525-£570 depending on the grading. Are they likely to make a reasonable offer or am I likely to have to argue to get the cost for the equivalent phone now?