I guess I don’t see it as being promoted, I saw it as more of a discussion here with the community. For me to class it as promoted it would have been shared via marketing or a part of the in app description of Plus at the very least.
I think we’re getting a little hung up on meanings and interpretations of words used and I’m not sure that’s helping us. As I said:
I’ve never opted out of marketing and usually get plustomer emails. I never received an email this time around.
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Well as I mentioned earlier I think they did attempt to manage expectations
I’ve said my piece now anyway. Sure the Mmonzo Plus team could have handled it better but I don’t think that autmoatically puts them in the wrong.
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Well the litmus test would be to ask Plus customers if they’d still have signed up without the promise of extra things they could bolt onto Plus 
. You can’t blame people for considering this in their decision making and then feeling upset after the fact which is why whatever way you look at it, Monzo are at least partially on the hook for how this all played out.
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I can’t blame them for factoring it into their decision making, or being upset after the fact but I disagree with anyone who claims they were missold. It was a risk and it didn’t pan out the way they hoped. Simple as that.
Well we’ll just have to disagree on that 
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If you take a look at the old Monzo Plus page when it launched, (via Wayback Machine) you get the following.
To me, that sounds like actively encouraging people to sign up; “don’t go dragging your heels”, “offers for early adopters”, etc.
Then add “you can also add custom features as they become available”.
Turns out, that is not accurate - so I don’t really think you can argue Monzo aren’t encouraging sign ups when this is the page most accessible to most users.
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It’s starting!
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Hmm. They’re sharing something there. I might use the words proposing or promoting. I did drop in a marketing but couldn’t back that up with evidence, …so thanks for that. 
I’d be more worried if they weren’t encouraging sign ups.
This is the only part I’d possibly have a minor issue with but in reality everyone did get the intrest when it was a new available feature. It would have been worse if they had told people what specific things they’d definitely be able to add down the line and then back track on that e.g. phone insurance.
Ultimately monzo advertised the core offering with a couple of features which could be bolted on and they delivered on that part even if it was a little lacklustre.
Also I think I’ve recruited a few new forum members in the livestream chat so if you’ve just come here, hello. 
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I disagree, people got what monzo was actually selling.
No, I got 50pc of Monzo was initially selling and 0 percent of what it never delivered on
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In fairness they didn’t really fight too hard to not refund me, it was a pleasant transaction actually
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This is worse than before. The whole idea was it was mix and match what you wanted. Now it’s probably more expensive that what I get with Barclays and that isn’t the cheapest. The lounge access is dearer than the cost of some lounges without the monzo plus membership. I just want travel insurance, breakdown cover and mobile phone cover for my family and on a joint account. Please put me out of my misery.
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They basically did. Ok so there were caveates that things could take time to develop, and potentially change, but they toed the line of coming soon around the mobile phone insurance almost to the point where they just dropped the bundles instead.
So they may not have definitely said it was coming, but they may as well have done
We’re focused on solving problems, rather than selling financial products. We want to make the world a better place and change people’s lives through Monzo.
We’re doing things differently. For too long, banking has been obtuse, complex and opaque.
Time for Monzo to update their website?
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Sure, wave away one thing they said (the word of caution) and then hang them by the next (that they want to add phone insurance at some point).
My point was and is that nobody should buy a product in the hopes that something else will be added unless it’s written on the lisitng when you buy it. Coming soon means nothing until it has actually arrived an nobody should be buying things like this.
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I agree with that. 
The issue is that Monzo gave customers the opportunity to do exactly this. Some may say encouraged customers to do so?
If it’s not important then why would a company include it in their communication? What purpose do extra claims serve if not to influence the sale?
You should check out the original blog post from April 2019. Nowhere in that post was it made clear that it’s likely to be replaced with traditional packaged accounts.
None of this matters though as it’s now done. Whether Monzo is listening or not doesn’t even really matter anymore. It is what it is.
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