Why wouldn’t everyone want to be a “supporter”? /s
So what is Monzo Plus anyway? 
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I’m not sure what you mean?
Creating an account where you have to pay for extra things is completely against “a bank for everyone” because it immediately separates and segregates people who can’t afford that package
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You’ve inadvertently hit the nail on the thumb.
The current Monzo Plus idea has diverged from the original notion. Monzo has not innovated and has adopted legacy bank thinking to create division.
Ah, the point I made. 
When you say devil’s advocate, I think you meant trolling 
I disagree there; Monzo’s mission is “make money work for everyone”.
In “everyone” they want to serve 1 billion customers - which means a very diverse set of features that covers things each user wants.
Having a premium offering doesn’t take away from The goal of “making money work”.
If they start having basic features accessible to everyone hidden behind a paywall then sure - but I don’t think this goes against that goal.
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You can’t disagree with something that is literally on their website. What they mean by that is down to interpretation though I agree.
I don’t like the idea of packaged accounts full stop - they are rarely value for money and as we have seen, even the good ones get stopped and slashed down. So if it isn’t value for for money - how does that make anyone’s let alone everyone’s money work for them?
The problem here is they don’t serve 1 billion customers yet, they don’t have 3 million yet. So why not make it work for those 2,800,000 first, then grow and expand. You wouldn’t buy 1 million hot dogs if you were only going to sell to 100,000 people.
I wholeheartedly agree here and this was something I said when Plus was first being thought about.
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‘Making money work for everyone’ doesn’t mean everyone has the same features for the same price. There are factors involved at the most basic level, such as age and credit rating.
I disagree with your interpretation then! 
Although I did look up Monzos mission and it’s stated differently on the page I found to the one you screenshotted. Maybe Monzo needs more consistency on their web content (side note; the blog post with “We now offer interest for the plus account!!!” Is still accessible).
I guess ultimately I don’t think the concept of a premium offering takes away from their mission, but maybe the value it brings, and the time spent developing said offering vs other things… perhaps.
Right now value is pretty shaky (for me)…
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Yes of course and that’s fine - hence making it work for everyone becomes inherently difficult!
And this is sort of the crux of my argument, if it is straight up not good value, takes time away from development and away from things more people could benefit from. I don’t feel like it could work for anyone let alone everyone.
I’m not arguing for feature parity for ever, because there will be different use cases, but you need to build it in so it becomes more beneficial.
Legacies seem to have this nailed down with some of their packaged accounts being just about worth it (cashback on bills/ high interest %/ fee-free overdrafts) these are all things that provide a tangible benefit.
Same 
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It hasn’t just been Plustomers who’ve taken the time to contribute to the discussions about Monzo Plus. The event will definitely be a lot more relevant to Plustomers, but if you’re really curious about Monzo Plus, you’re more than welcome to listen in! A few more people watching the livestream won’t detract from the Plustomer experience, and we’ve made every effort to make sure it’s only Plustomers who are able to attend the in-person event tonight.
Heads up for those attending the event, in-person or remotely - the event’s for all Plustomers, which includes a lot of people who aren’t active Community members. Please bear that in mind - we’ll be talking through the new bundles, sharing insight that helped us make decisions on the new bundles, and taking a look into the future of Monzo Plus. A lot of that has already been discussed here on the thread, but as mentioned, not everyone coming tonight will be an active Community member and so we’ll be giving a holistic view for their benefit 
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Heads up for those attending the event, in-person or remotely - the event’s for all Plustomers, which includes a lot of people who aren’t active Community members. Please bear that in mind - we’ll be talking through the new bundles, sharing insight that helped us make decisions on the new bundles, and taking a look into the future of Monzo Plus. A lot of that has already been discussed here on the thread, but as mentioned, not everyone coming tonight will be an active Community member and so we’ll be giving a holistic view for their benefit
Will be interesting to see what’s said by the non forum members, as it still very much sounds like “we’ve decided that bundles are easier for us, so that’s what we are doing” at this point. And, this is what we’re doing now, so please just support us, even if you disagree
I’m still a proud nonplustomer after how this has been handled, but I’m open to changing that opinon as the product develops and grows
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I’ve been flat out refused a refund of my £9, though they have said my subscription will be cancelled
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While I know not everyone will agree I have decided to switch to Monzo Supporter and potential Travel bundle (awaiting T&C’s to review before signing up). I also though about getting the Home bundle but I needed to add a few extras (increased out of home cover and common area cover) so I went with urban Jungle directly.
To get to the stage, I have requested a cancellation of my £3/month subscription. I was passed on to the Plus team who have passed me on further to a different team that deals with cancellations (a bit annoyed by how often I am being passed on). With the cancellation I requested a refund, but no one mentioned anything.
Once the subscription was cancelled and I asked for a refund again I was told this will be passed on to another team who are currently refusing any refunds 
(same as @welshguy99 case). While I can understand that a bit I am still annoyed that I subscribed to an offering that I never had a chance to get (adding new products as they get released). They have now passed me on to the Advocacy Team; let 's see what they say.
Just some feedback on the Monzo Chat: It is very annoying to be passed on between team regularly. I also find it quite irritating that everything is one chat and you can’t really ask multiple questions, as when you do ask another question they will completely ignore your first question.
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It’s rubbish…? 
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Monzos legendary customer service strikes again @simonb
And this post right here will prove why it’s not. Literally the next thing Jonas posted in the very same thread.
So it’s nothing like your TV saleman analogy. This would be more like the sales person saying the manufacturer is hoping to upgrade it to colour, add Dolby Digital 5.1, etc… but that same sales person clearly warning you that you should only buy the TV if you’re happy with what it currently offers.
All exisiting Plus customers are allowed to keep what they purchased for the full term they agreed to when they purchased it, that is not misselling in my mind.
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I asked my original question about cancellation and refund, and was told it was being “escalated to a specialist”.
13 hours later I got a further reply, I assume from the specialist, telling me that i can stay on my current plan if I wish?!! I told them the plan or the new bundles do not meet my needs and were not what I was expecting, so I would like it cancelled, and asked again about a refund.
Was told refund not possible as I’m outside the 14 day cooling off period, and to have a nice day.
Replied within 5 minutes questioning the reason for no refund, and that I had only wanted to add phone insurance and this was not possible.
Told I was being escalated to a Monzo Plus specialist (I assumed I was already talking to one).
Someone else replied 4 hours later telling me “it is possible to add mobile phone insurance but just as a bundle so the overall cost can be lower”!!! Eh?!!!
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I know the feeling, keep being passed between specialists and different teams. It seems like they might have a lot of niche and specialised support staff.
This sounds confusing, which bundle has the mobile phone insurance? I can only see that a phone would be covered with their Home Bundle.
Who is going tonight?
Who hasn’t received the bundle email?
What do I get with Plus?
I believe Plustomers should only be allowed to enter Plus-only events as well having live-streaming and post-streaming access. Maybe a week or two after release the results.
The cost of being a Plustomer should be offset against the cost of the paid-for benefits.
Also, I’d be happy for a swagbag despite only getting a Monzo.me username and new card.
And to be honest, the fact I’m giving the bank £36 over the course of a year is nothing compared to bank charges I’ve had to pay to other financial institutions in the past.
Now, where’s my cup of tea?
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(I’ll be at the event)
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