Monzo Plus link account Capital One crash

Issue:
When attempting to link capital one, C1 app opens, permission screen is presented and allow is pressed it returns to monzo but there is no screen change. I press continue again and repeat but when I allow in C1 app second time it crashes C1 app and returns to monzo.
OS: Android
Device: Pixel 3XL
App Version: 3.41.1 Monzo / 8.15.6380 Capital One

Might be a C1 issue instead but thought I’d raise for visibility here.

if there’s a possibility you have revolut app installed you need to delete it and reinstall it again for some reason it’s preventing CP1

I used to have revolut installed but no longer do. For testings purposes I have now attempted three scenarios. Installing revolut, uninstalling revolut with fresh C1 install and reinstalling both. None of the three attempts fixed it.

1 Like

I had this issue as well with a back and fourth between the monzo app and the capital one app going through the motions (no revolut installed).

After quite a few tries I somehow got it to work.

Took me a fair few attempts but in the end it worked.

1 Like