We’re working on making the initial fetching of cards clearer at the moment, as well as communicating if something goes wrong. Out of interest, is your barclaycard balance 0 currently? We’re investigating a bug where cards with balances of 0 are returned to us as no account found, triggering a disconnection.
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My account balance is zero, it only disconnected once when there was a fault last week. No issues since
It’s not zero right now, but the DD notification for the whole balance being taken on Monday popped in my feed earlier today and both that and the card vanishing seemed to happen in the same 2-3 hour window this afternoon, if that’s related?
Oh yeah mine has now gone too! (it was there last week)
To answer your question, yes I have a balance of 0 
And aqua for the aqua reward 0.5%. Probably really popular because of v low credit score requirements and its use as a credit-building card.
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Yep mine has gone.
Yeah my balance recently went to zero on my Barclaycard.
So far so good. Quick easy sign up. Worked right away. I’m not sure what I’ll use this feature for. Maybe just to keep an eye out for fraud on my account. It would be better if I could see transactions.
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And manage the account - that would be the win for me
Just run through the setup process. Seamless except for two points at the blue barclaycard branded login screen (on Android):
- Less than ideal responsiveness. It felt a little janky.
- The keyboard obscured the memorable word input so I had to type blind.
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We have a fix for the overlapping keyboard issue on Android, should be released next Monday.
Sorry so many of you are experiencing disappearing cards, we’re investigating the 0 balance bug at the moment.
Thanks again for all your feedback!
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You’re allowed this kind of thing when stuff’s in Labs! 
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What happened with Barclaycard? It disappeared few days ago and I’m unable to re add it
We had a bug that removed some cards - but you should be able to re-add it.
What happens when you try?
My card vanished without me noticing. I tried adding it again this morning, but it hasn’t shown up yet. The addition flow seems to work fine.
Is your card balance £0?
Hey @Jami, just wanted to let you know my Barclaycard balance hasn’t been updated for 6 days, in the off chance it’s not a known bug.
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Will take a look, thanks for letting us know, Dan!
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On this topic @Jami my balance only updates every day. Is there a way we can add a feature to force refresh the balance. Or it does it every time we log in
We update balances 4 times a day currently. We could look into increasing the refresh frequency, or adding a manual refresh, but it is limited by how often the connected banks update balances on their side, and also some caching that aggregators put in place to limit overloading the servers of other banks.
It is the kind of thing we’ll only look into optimising further down the line I think, if we prove that the feature is useful in general, and enough people are interested in it.
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