Monzo have millions of customers and will deal with a lot of âmajorâ issues, the vast majority youâll never hear about. People only come online to complain, rarely to praise.
Monzo is my main account, itâs where all my bills come from, my joint account, where my savings are, where my salary goes.
ButâŚ
When I had my house deposit, I kept it with Lloyds. If there was an issue, I could go to the branch.
It depends how you balance the risk, obviously youâll never know in advance if youâll need their help for something bad, but Iâd take anything you read online with a punch of salt. Parts of the stories will no doubt be true, but maybe not the full embellishment and sad face photos.
Lyndsey Edgar, vice president of operations at Monzo, which has eight million customers, said: âThese results are testament to the brilliant people we have at Monzo, who ensure customers are at the heart of everything we do.â
Preview leads with âAlthough its score has droppedâŚâ, but the article quickly clarifies it has only dropped by one percent.
Better lead - âMonzo stands alone atop a regulatorâs banking league tableâ, having had to share the top spot with Starling last time; who have clearly dropped more than one point.
Isnât the survey about if people would recommend their bank to family or friends?
So the results suggest that 1 in 5 people arenât happy enough to recommend Monzo, not that theyâre not satisfied.
There could be a large proportion of that 1 in 5 who think more along the lines of âMonzo does the job, but nothing to shout aboutâ rather than âIâm dissatisfied with Monzoâ.
I guess I donât necessarily agree. Considering everyone has pretty much got a bank account, or more, and itâs used so frequently that itâs highly likely to have a lot of negative experiences involved by just sheer volume, Iâm more surprised that so many people are happy with their banks.
Also just the fact we are absolutely a nation of moaners. If we can moan, we will. Iâd expect this to be higher.
Those customers at Virgin and RBS though. Every other customer wouldnât recommend their bank to friends, but (as that figure has been the same for years) seemingly none of them can be bothered to find themselves a better experience.
Interesting, will read through. it was a question that I wanted answering as you said it was something that should be easily achieved.
BTW, I find you using the troll line, tiresome and in bad faith. There is a massive difference between going after someone repeatedly (which I donât, I tend to ignore you most of the time), then just disagreeing and being prepared to have an argument in good faith.
I always think that this particular survey is flawed.
You only need to look at the widely different scores for some of the different brands within the same banking group - where the actual service customers get between them is actually virtually identical.
No business Ive worked in has had a reccomendation rate as low as 80%, thats absymal. 90% is a floor for most businesses with who are trying to provide a good service, 95%+ an achievable goal.
If the place I worked at now hit 85% heads would roll. Probably mine!
