Monzo in the Media 📰

I legit thought the beginnings were the adorable Noddy character no?

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I actually have no idea!

When I was 7 years old I did the Cycling Proficiency Test (remember that?). My friend and I had been stopped by a police officer while cycling on the pavement and he gave us both leaflets about the test. When he’d gone, my friend and I looked at each other and said “Mr Plod!” (he looked just like him - overweight with a badly-fitting uniform).

I remember learning “When coming to a junction, take a sip: LILT (look, indicate, look, turn)”

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Lilt didn’t appear for another 5 years after I did mine :laughing:

Ah GB News, that well known unbiased channel

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image

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Not clicking on the Daily Heil.

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These stories are always a bit confusing. Most scammers don’t seem sophisticated enough to have all of this information prior to making the call. How do they get all of that, including the bank she banks with, without her first giving all of that information out?

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I wonder how much is what the scammer knows or how much they pretend to know and get the person to “confirm”

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[Used a proxy to read the story to avoid directly accessing the Daily Hate Mail myself]

In reference to the following?

At this point, they knew Hannah’s address, email address and started asking questions about recent transactions

I always assume this means the victim has suffered a data breach prior to the scam, or that their email has been compromised. And/or the scammers have been able to research the victim through social media. From there they either have all the information they need, or they know enough to do something resembling a ‘hot’ reading.

Reason I assume this is because the scammer has to at a minimum already have the card number - because the scam starts with them making fraudulent (blocked) transactions and then contacting the customer pretending to be from Monzo. The reason the scammer knows about these transactions is because they’ve made them.

I wonder if to some degree this is why Monzo’s Investigations into these cases take longer.

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:partying_face::partying_face::partying_face:

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I got scammed and I consider myself relatively savvy. They got my details from hacking a restaurant booking app so had my name, email, phone number, possibly address

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Maybe they’ll improve their meaningless 4% matched with 4% for staff.

Not sure how any company can boast a minimum lawful pension as a benefit.

Same goes for “competitive” as a reference to minimum wage in other ads.

Both grind my gears.

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Probably all the lucrative stock options they provide.

I’m a massive Monzo fan, but I do have a fear (rightly or wrongly) that if I ever had a major issue… the customer support would be painful. If its just a perception problem, would be nice to be reassured I’m wrong to be concerned.

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Why this reaction?