Monzo giving two months’ notice of account closures

That’s just reminded me of the whole telephone thing. Plenty of people have complained that calling Monzo results in the call being disconnected but interestingly if they consider done or aren’t going to deal with you anymore they simply block your number from calling.

To be fair, would you really want your bank telling you “We’re closing your account because you’ve been a dick to our customer support agents”? Again, it’s one of those ‘can’t win’ situations, I guess.

My recollection, to put it this in the form that it was explained by a then-Monzo staff member, was they only block withheld numbers when they’re getting abusive calls. They don’t block specific customer numbers.

Found the quote. Admittedly, it’s not quite as I remembered it:

They could say “The relationship has become unsustainable” in those circumstances.

I’m not suggesting they should give reasons where they legally can, I’m just wondering if they ever do.

1 Like

They could, but that would create more questions than answers.

1 Like

At least you would have some idea what to do, in order to not get yours next account blocked somewhere else ¯_(ツ)_/¯

2 Likes

That’s not really Monzos problem

6 Likes

What a lovely helpful individual that is :point_up_2:

I see no reason why the account holder should not be told the reason why an account is being closed, if it is for a reason other than suspected Financial Crime.

10 Likes

Why was that flagged?

5 Likes

People disagree. They flag.

5 Likes

Some people like to suppress freedom of speech but to be fair, the poster had a point. It just that we know its not going to happen.

1 Like

I must say tho these account closures unrelated to fraud but have no other reasoning seems to be doing more harm than good for them. I wonder if they’ll come out with so sort of communication around this.

1 Like

How do you know they’re all unrelated to fraud?

I’ve also not seen much mentioned of this outside of this community. Have you found some details on how it has impacted the bank?

1 Like

So reading through this it seems accounts are being closed with notice.
We can speculate but I doubt Monzo will specifically say why they are closing any accounts.
I’d be a little upset but if they don’t want you it’s time to move on.
Here’s hoping I don’t get an email.

3 Likes

Looking forward to the flurry of topics in just under 2 months time when people who have ignored the email suddenly find their accounts closed “for no reason” and come here to scream about it.

Set your alarms folks!

8 Likes

That’s not stopped folk debating before. :smirk:

2 Likes

Hi! To find out what I can do, say @monzobot display help.

Even Siri would do better.

2 Likes

What do you say to Siri to link it to the thread?

Actually had no idea that you could do this!

It works for emails, too.