Account block


My account blocked . I need to get some payment don’t know reason why it is blocked

Welcome to the community!

We’re all customers here, just like you, so we’re unable to tell you what happened. Your best bet is to chat to Monzo if you still have app access or call/email them if not. Although be mindful that these aren’t Monzo’s priorities so it might take longer to get an answer via these methods.

Have you traded crypto at all? Reports suggest that Monzo are quite twitchy when it comes to crypto.

@Coral-Crew can this please be moved to the right place and locked as usual to avoid derailment?