Something is better than nothing for sure and I don’t think the work they’ve done so far is bad.
But I respectfully disagree. Its not in a really obvious place and I think more thought could’ve gone in to get it right first time.
I know this post talks about hearing the feedback and wanting to improve it, but so much stuff like this gets done once and never touched again, for one reason or another.
My hope is it does improve based on feedback here.
Barclays call notification is good. If you’re speaking to Barclays you can ask the agent to send a notification within their app to confirm it’s them calling which you have to accept. I’m not a fan of the Barclays app but their app call notification is good IMO.
That’s good - but customers still need to know that they can do that, so customer communication is the key thing as always. Constantly banging on to customers about potential threats is the only way - and even then many folk still won’t “see/hear the message”. Constant vigilence!
The call status is a good idea and it will help some people but given that they can override people’s caution through social engineering, you can bet they will explain this away also and people will still be scammed.
There needs to be more done, sure it can be opt out if people don’t want it. NatWest for example limit transfers to people setup in their app. It may have changed but to send more, you had to log into the website and use a card reader. I know people hate them, me included, but anything that acts as a break and limits the initial amount.
I think this makes it worse actually, web browsers are more vulnerable to attack and are often used as part of sophisticated scams, for example the screens can be manipulated so it looks like transfers are arriving somewhere they aren’t. Apps / phones should be immune to this sort of attack.
Also as you say, I just hate those card readers 
Not necessarily, if someone phones you and tries to scam you. If you can only pay £750 in one go, without logging in then it might help.
It doesn’t have to be specifically that, just a mechanism that prevents you from paying out large amounts to an individual account, in one go. It forces a pause, so the person who is being scammed has time to think before all their money is gone.
These people are very good at manipulating people and supplying pressure and a big sense of urgency, it takes away the thinking time.
It’s not foolproof and not everyone would like it.
The problem would be people moving savings around. You can be talking thousands. The other issue with that is that it may be to a new account paying higher interest.
Mind you, you used to hear about people getting talked into moving their pensions into some scam scheme.
How you’d separate out the legit moving of money to a proper savings account from moving It to a scam is a whole different question.
Monzo already have a default limit, so if you have more money than that limit, you can’t transfer it in one go unless you’re had the limit previously raised.
Santander do a similar thing.
Besides if you had to move your money over two days, would it be that bad? And I’m talking about transfers to individuals not businesses.
I’m just trying to think of ways to curtail this problem.
I made a purchase yesterday. I knew it was legitimate but Monzo apparently were suspicious and it appears they now show the call status in these situations. This was the 3d secure approval page
This is a great move! Well done Monzo!
I should add it was followed by a “are you sure?” page
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