Complaining isnt just about telling someone you’re unhappy, its about providing every little incident along the journey to the business, to really push through the level of inconvience this has on you day by day.
The more you’re able to share, the more likely it is you’ll get a favourable outcome.
If you just go in and say Facebook won’t load your network is I want out, immediately you have someone’s back up and they’re likely gonna say well tough luck.
But you express something in a way they can really understand, and essentially feel your pain, those are the types you have a better chance of winning.
While the plane was taxiing to the terminal, I got a text from Vodafone (personal) saying “Oh, your in Germany, that’s in our roaming zone, so you have unlimited calls and texts, and 25G of data. Enjoy your stay”.
Three DAYS later I got a text from O2 (work, same phone, dual sim) saying “Oh, your in Germany. You’ve got 500M of data for 24 hours free, after that each day will be charged at our standard off-tarrif rates”.
3 days after I got there… so when did my free data start and run out? Thanks O2, I’ll never use you for a personal phone.
You should have complained each time the service wasn’t great or as promised by the provider. I was with Vodafone and they were always giving me at least 50% off my monthly bill but it came to a point where it was just not acceptable so I complained to the resolution team and demanded my account to be closed and they foot the early termination fees. I told them If they didn’t then I simply wouldn’t pay the bill as the service I got was shocking. They did see my point and did try resolve it by lowering my bill and increasing data etc but I wanted to leave as enough was enough. I found a better deal with o2 and get constant 5G data which is great! If anyone isn’t happy then I do strongly advice complaining on a regular basis as it backs up evidence of a provider not delivering on service
Its worth trying to lock your o2 sim onto vodafone, I have seen quite a few cases where they have multiple network deals and the sim selects the wrong one.
When I was in Ireland a couple of weeks ago my other half was on Eire and I was on Three (both EE) and Eire was faster and 5g so I switched my phone onto it.
As far as I remember it’s practically the same and very vague on the details, strange that they removed it.
They were even petty enough to stop it from getting idexed
davidwalton
(Award Winning Hot Coral Analyst)
1658
On the run-up to the Holidays, RCS is coming, RCS is coming…
Move over iMessage
3 Likes
davidwalton
(Award Winning Hot Coral Analyst)
1660
Fundamental point missed - Apple still uses standard text messaging to communicate with non-apple devices. So by logical definition: Apple is the old person.
Change needed. That iPager video, while no doubt upsetting the iSheeple, is INSANELY well crafted. A masterclass in touche marketing.
3 Likes
davidwalton
(Award Winning Hot Coral Analyst)
1662
You can’t argue with a random
But just to respond to the previous non- questions:
ELI5 - I’d be re-writing established posts to do that. So, to save time, there’s a post below.
TLDR - RCS will become the defacto baked-in carrier/mobileOS messaging infrastructure regardless of friction. There are too many advantages compared to the historical alternatives to not do it, and too many disadvantages with current cross-platform comms to ignore it.
Yes, there are (online) independent apps which people may - quite rightly - choose to use, but it’s the fundamental carrier (3G/4G/5G/LTE/etc.) support for messaging at focus here.
I mean yeah if RCS had been out 10-15 years ago it would have been relevant but now…
If google had not tried hangouts and a raft of other messaging apps over the years they might have got traction with RCS but google is mess with comms apps.
Googles biggest mistake was not buying whatsapp when it had the chance.
Other than texting Android people who refuse signal/whatsapp/messenger etc leaving them with a green bubble I struggle to see why anyone average on iPhone would care, its a problem for android users but not for iphone users.
The only people I ever see pleeping about iPhone not having RCS are android users. Hell the first few goes didnt even have end to end encryption, it was a bit of a joke service.
I do know about the benefits of RCS but they are few and far between over apps and carriers arent exactly known for not being scumbos who find ways to tap charges on services.
I just want the mobile operator to be as close to a dumb data pipe as possible.
Oh I notice to use the new o2 system powered by google you have to agree to google terms… thats a bit crap… I wonder whats in those terms.
I still think its nuts this new service replacing the same service you had before will mean you can message anyone for 5 days… and people wonder why iphone users arent dying for RCS with carrier dependency…
EDIT: Oh if you have a problem with data it sends unsecured via SMS or worse MMS with a photo costing crazy amounts (65p on o2)… and that’s a feature people would want…
I believe so but I dont know what happens for people who dont user the google messages app on android.
The Google messages app is not open source and I remember seeing a while ago google limited api access.
It also appears the terms you have to agree to are the wholistic google privacy and terms that cover ALL their services and allow potentially a silly amount although I have not dug far into the RCS carve outs in the general terms if they exist.
Since google seems to run RCS (with their terms…) I dont know why they dont just make an iPhone app if its that good.
I want out, immediately you have someone’s back up and they’re likely gonna say well tough luck.
