For me, ordering at the bar has always resulted in the pub name and logo being used in Monzo. Ordering via their app results in “J D Wetherspoons” in Monzo, that feels like the correct way to do things. Friday is the first time I’ve seen app orders come through as some random pub name lol.
Thankfully those transactions were switched back to J D Wetherspoons yesterday afternoon lol.
What do you have to do to get VW YORK 18 YORK GBR matched to twitter.com/yorkvolkswagen ?
I worry I’m somehow asking for the impossible 
My local pub is now showing up as a JD Wetherspoons but it is not. It has nothing to do with the chain and I cannot figure out how to get Monzo to fix it.
Open the transaction, scroll to the bottom and tap the option I’ve circled below. Once you’ve suggested the change hopefully someone at Monzo will pick it up and fix it.
I have, multiple times. Just seems to not get fixed.
Anybody tried changing crowdcube investments to the crowdcube logo? I must have reported it 10 or so times across the past few weeks and nada.
If there’s no other way of fixing it, start a chat. It’s the only way of directly contacting Monzo and will hopefully incentivise them to fix merchant data if they are getting increased customer contacts due to dodgy logos!
I’ve got it changed for individual investments but each new one comes through without a logo.
Yeah, I’ve got 3. One was successfully changed, 2 I’ve reported a combined total of 20 times, contacted COp’s today and they said they updated it, but it’s not showing on my end…
So randomly Plum direct debits are no longer enriched which is odd as the day the before it was due to come out it was fine.
Arrrrgggghhhhh, this is getting supremely frustrating.
iTunes can get changed to an old, incorrect logo after being correct for years:
But I can’t get the “Ltd” dropped from “Fabrique”?!
I’ve also been trying for weeks to get the logo added for John Bell & Croyden, with no luck 
If this is something that truly annoys you guys take the 2 mins to scroll to the top and vote.
Its the only way to show how much of an annoyance it actually is 
Yep it was fine since forever and now this is just odd how it suddenly happened not even the merchant data has changed so why the logo and name has gone I will never know.
Can’t help but just laugh now it was showing as an Online Transaction not so long ago now this seriously what’s going on with Merchant Data lately.
The old iTunes logo really baffles me. It isn’t on any official website or social media as far as I can find. Someone worked really hard to submit the wrong logo.
This morning Capital One which since day one was correct is now incorrect. As today is payment day for me, about 75% of my merchant data that was correct last month is now incorrect this month 
.
As this is a core feature of Monzo it is now completely unusable for me.
I did reach out to COPs to get some of these changed, but they point black refused and have allowed the old incorrect data to persist where previously the data was correct. I just do not get this.
Hopefully, this gets fixed.
Thanks
Adam D. Horden
Same here
I’m just gonna say it, merchant services and the way it is being handled by Monzo is absolute sh1t.
I leave the forums for 5 months and this problem not only hasn’t been addressed, but seems to have gotten worse, hooray!
I’ve submitted maybe a dozen in the last few months. Most haven’t been touched, one was changed correctly and one was completely munged (an online transaction turned into a POS transaction where the address was their Twitter handle…).
Still not updated since 16th June.
Another thought on merchant feedback, maybe it’s time Monzo update this misinformation and be more truthful with it’s customers?
I’ve done the same with my local premier. Weirdly if I pay using JA it says Premier Local and with CA is says Gill Convenience. Not sure how that’s happening! Also the logo has never been updated to Premier. Disappointed 
