Merchant Data Corrections

I think my silliest one was when I bought a Twix from the vending machine at Warner Bros Discovery’s offices in London, which came up as Discovery+ and suggested I made it a repeating payment.

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Aye I know, was just one of those tiny things bugging me hahaha

This happens to me too and everytime you use it takes you on a trip to Italy that needs to be fixed and marked as online or at least the UK lmao

That would be more suitable, just to come up as an online transaction. I suppose it doesn’t make a difference in the real world but first time it happened, had a heart attack cos the first notification was “Welcome to Italy” :sweat_smile:

I know how you felt I was like WTF looool and then I cracked up when I saw why it happened but yeah that’s probably the easier and better option for sure.

Thank you for your service :saluting_face:

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And this is why the ones that need fixing don’t get fixed.

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I wasn’t obsessively submitting it, I’m not that desperate :sweat_smile: it was maybe 3 times over a few months, perfectly reasonable tah :+1:

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I don’t know, it might be a tiny thing, but if it’s impacting multiple people in multiple locations and the result of it being incorrect is this:

Then I’d say it definitely needs fixing.

Sure, if it was just an incorrect address and having no further impact, I’d agree, but this is causing a crap user experience and could easily end up with additional chat support and card replacement costs for Monzo. It needs fixing.

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I’ve submitted a few in recent weeks, nothing seems to have been updated recently which is quite frustrating.

What were your changes?

Same here. All rather quiet on that front.

I think corrections have ground to a halt. Even ones like Sainsbury’s and Subway which are in the database haven’t been updated and this was weeks ago I submitted.

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Yeah, I’m finding this myself. I started tagging them so I can track and that list is getting long now.

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Yeh I tag them all. Some that have been years, others months now

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It seems the employee responsible for merchant data has either left or been sacked, which is disappointing. Monzo was one of the best for merchant logos, Revolut is much better now. Some people say it’s better to ditch logos, but I’m not from them and I really like Monzo for nice logos

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Still no sign of merchant corrections happening…

I submitted one in March, no feedback or confirmation received, but it hasn’t changed.

You won’t get feedback or confirmation.

They either change it or they wont. It’s down to you to check and consider whether to resubmit or not.