Without getting into the full discussion I had with my wife about adopting a joint surname when we got married, my surname is Mustermann*; my wife and children have the surname Smith Mustermann.
I signed up my daughter as Jane Smith Mustermann, but the system assigned the preferred name Jane Mustermann, and the name on the card as Jane S Mustermann.
Support have managed to change the preferred name, but it looks like they’ve issued a new card with the same name - when I asked about this, they said that we’ve hit a character limit, and are suggesting J Smith Mustermann.
A few thoughts…
- This old thread says that there’s a 23 character limit for embossed cards (her name is 25, including spaces) - surely there’s space for more now cards are flat and printed?
- other banks give you options of what you’d like displayed on your card before you order them
- Rooster defaulted to first name only, which I think isn’t such a bad thing, especially for very young children.
Anyway, we’ll have a ponder about how best to fit her name in, but in the meantime are happy to have an account!
- names have been changed