Didnāt work for me sadly, the response I got was:
Unfortunately, I tried to add your card into Apple pay but after reviewing your account, it appears we have not received a request to add your card to Apple Pay, so I am unable to do so.
No worries! Please call our Wallet Pay team
So basically still got nowhere. Iām at week 7 of the 8 week wait on my complaint, doesnāt look like Iāll be getting anywhere with that either.
@Boring says they know about it but arenāt treating it as a priority to fix
Could I ask you guys advise on something please? Iām a bit confused by it!
I have:
Club Lloyds Platinum
Classic
If I wanted Lloyds Premier take the place of the Club Lloyds Platinum, would I have to:
Downgrade Club Lloyds Platinum
Upgrade that to Premier
Upgrade the Classic to Platinum
Is that the way Iād have to do it? I donāt quite meet the Ā£5k per month wages going in, so Iām thinking of bouncing the remainder in and out of the Premier account - can that be done from a Lloyds Savings account into the Premier and out again, or does it have to be from another bank?
So basically premier is the, well, premier version of Club Lloyds. So you would be best downgrading your Club Platinum to a Platinum and opening a separate premier account.
Or if you didnāt want the insurance aspects you can do what I did which is just to upgrade my Club Lloyds Platinum account. I wouldnāt recommend doing that unless you can be absolutely sure you definitely donāt want the platinum account as it will cause all manner of pain.
You can have both a premier and a platinum account just not two club accounts.
Iām in a similar position and this is what Iāve been doing (transfer out of Lloyds saving and back in again) without hitch so far.
I honestly donāt know why they offer that chat, apart from the one time I was able to change the collection date on my CC, itās never once helped and always asked to call.
Iāve just opened a Premier account yesterday alongside my platinum account.
Since I opened the Premier account Iāve been unable to add any of my cards to apple pay. I spoke to the wallet team and they tried to add me to a whitelist which would allow me to add the cards for 24 hours, however she said that it wont work.
So basically as a Premier customer you canāt use apple pay even if you have another account with Lloyds.
Itās getting more widespread now, there are lots of people here, Reddit, other forums, X, etc, all saying they are having trouble with specifically Lloyds Visa debit cards.
Lloyds are playing ignorant, the only acknowledgement Iāve seen of the issue is on here from @boring who said they are aware behind the scenes but are treating it as low priority.
So who know if and when it will ever get fixed. Carlo has been waiting over a year, Iām a few months in, with no sign of any help.
Same with mine, I had my Platinum debit card on Apple Pay and they sent out a new card with the new Silver design on it. It didnāt update in Apple Wallet with the new card number or design so I removed it to add it back on and then couldnāt add it.
