Lloyds Banking Group Chat šŸ«

Got a notification last night telling me I needed to add more money for the payments leaving my account the next day. Never seen this before, well requested by me because it’s so useful.

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I’ve seen similar with I think NatWest but I agree it’s a nice feature.

Lloyds notifications seem to have reached a good level of stability and even the DD ones are in time. I also think it’s one of the more modern ā€œlegacy bankā€ apps out there.

Just wish the customer service was more consistent, lots of friendly people when you have to speak to them but massive differences in capability and knowledge.

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It’s also noted that customer service wise. If you select the premier support button in the app, (question mark top right, then scroll down) Premier simply gets you to the front of the queue. It does not direct you to a dedicated premier team.

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Which’d be fine if they didn’t tout it as one of the benefits - it’s a little disingenious to call it a ā€˜dedicated Lloyds premier team’ when it clearly isn’t’ - I mind only because that was one of the things that made HSBC a truly ā€˜Premier’ experience - call straight away and to a dedicated team (which I always suspected was really the FD team)

Also to say it’s exclusive to premier for savings rates when it’s just the club Lloyds ones is also misleading.


On a plus point the other areas of premier are pretty good, the card is nice, and the additional features are quite interesting. @Peter_G this has the manual net worth additions you always wanted.

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Have you had any issues with your cards in Apple Pay? I remember when I had the beta iOS 18 it wouldn’t let me add any Lloyds / Halifax cards, the minute iOS was released it was fine
Really want to get onto 26 beta but a bit worried haha

It’s not a beta issue it’s a Lloyds issue.

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I think the issues are separate. I had the card add issue on beta which the moment I updated to full release, then disappeared. I have also independently since had the issue others here have, which weirdly was resolved by getting a new phone

Deja vu?

I reset mine fully to iOS 18 and still no dice.

No, it’s been ongoing for 12 months :skull:

The only thing that fixed it for me was a whole new phone haha

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Unfortunately not everyone has that option

Absolutely not suggesting this is a solution. Lloyds need to fix their problems - simply highlighting it’s a weird and unusual scenario given how I’ve been able to resolve it

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I know all good buddy Lloyds is at fault dident mean to suggest otherwise :heart:

Is all good! Didn’t want to sound like I’d hacked the problem with a very expensive fix! It’s a crazy issue and so frustrating

Worked fine for me but as @Carlo1460 said it’s not a beta issue. They worked fine before too.

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How easy is it to get a premier account?

Just pressing a button I think. But then there’s a minimum pay in

Getting any account at Lloyds isn’t ā€œeasyā€ as they have elusive back office requirements that no one there seems to understand.

But in theory as easy as opening a premier account, if you have an existing packaged or club account I’d highly recommend opening a new one/downgrading that first. Caused no end of hassles for me upgrading directly to premier from club platinum.

I mean having to say it a Lloyds issue

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