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3284

App is working fine for me after update and I have 360 which is still visible for now

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3285

I spoke too soon! It is crashing for me again, just as I was making some payments. I have to say, it the 20 odd years I have been with Loyds, this is the first time I have had something like this happen. All banks have these teething issues so not too angry.

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3286

So confirmed that if you force close it, you canā€™t get back in :confused:

Luckily itā€™s also on my iPad so can use that without issue

3287

I have no issues. iOS.

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3288

Iā€™ve rung and reported it this morning, hopefully thatā€™ll do something. It just doesnā€™t work at all for me. I did manage to get it to work by reinstalling and not force closing.

But then I came across the other bug where it will get stuck on authentication leaving me no option but to force close it.

I will say, Lloyds phone support is actually quite good and if it was open 24/7 thatā€™d be even better.

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3289

Account* not accounts :joy:

IMG_1449
IMG_14491179Ɨ538 63.9 KB

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3290

Just looking on twitter, a few people with the same issue with their customer services saying they are not aware of issues, which is a little worrying.

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3291

Is this because youā€™re running beta versions of iOS?

Iā€™ve not seen any issue at all. I have opened the app a number of times and completed payments. Transfers. Etc in the last day.

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3292

Nah, I am on stable iOS 18.4.1

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3293

Follow up, I opened two accounts yesterday, today they sent me a text saying they are closing them and also blocked an outgoing payment to Triodos. So Iā€™m sticking with RBS for now.

I had even set up 3 switches from RBS to Lloyds maybe it was that that upset them

3294

Oh dear. Thatā€™s a shame. Did you have a few Lloyds accounts already?

3295

Yes I had two, opened two and also a cash isa which I started to switch. Luckily I was able to cancel all the switches before any damage was done.

3296

Did you attempt to call them. This happened to me because Iā€™d shortened down my organisation name and they didnā€™t know what it was. Once I explained it, and the fact it was their fault that a character limit existed in the company name box it was all good.

Iā€™m on 18.4.1 also which is the latest non beta release version. I reported it earlier but they also said they hadnā€™t had many reports so sounds like itā€™s only happening to a few.

EDIT: Managed to get it to work again by deleting and reinstalling. Which would be annoying but fine given you have to call each time you want to register the app.

The only problem is since I donā€™t know when itā€™ll happen next I canā€™t deregister the app first. Equally I canā€™t do this when it crashes out since I canā€™t get back in.

Which means eventually Iā€™ll hit the limit and have to call in and speak to a human.

3297

If you match your dark mode setting in the Lloyds app to your iOS setting, the app works.

Lloyds Light Mode & iOS Light Mode = Works

Lloyds Dark Mode & iOS Dark Mode = Works

Any other mix of settings such as the Lloyds app being set to auto follow iOS mode, or a mismatch between Lloyds and iOS modes will result in the Lloyds app crashing each time you open it.

Iā€™ve tested extensively on mine and this is definitely the behaviour Iā€™m seeing.

Can someone else test to confirm?

I guess they have tried to fix the dark mode issue and have introduced a new bug.

3 Likes
3298

It is a dark mode issueā€¦ f***!!! Be fixed soon

One of the switches turned on in update pre code cut which was for another update

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3299

@Boring - Are you aware of any app issues following the last update causing crashing? I canā€™t use the app at all and a few people on twitter and here have the issue as well.

3300

If you give the posts above a read, there is a potential workaround involving dark mode settings.

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3301

Ahh sorry! I missed that!
BINGO - That worked for me as well. Thanks @BenC and @Boring

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3302

I would start by changing your mode from dark to light or light to dark on iOS, if that doesnā€™t fix it then itā€™s likely the Lloyds app is in the automatic mode.

In which case you will need to delete the Lloyds app, reinstall, re-login, then go to Settings within the Lloyds app and change the Lloyds mode to match your iOS mode (light or dark).

Important that you donā€™t close the app before changing the settings to match, otherwise you will be back to square one and will need to reinstall Lloyds again.

1 Like
3303

Ah good.

2 Likes