A fair few countries have a high proportion of mag stripe ATMs, which currently our card will not work at. We’re working on this, but in the meantime, it would be great to create a list of ATMs which do work in those countries. Please add places you’ve successfully withdrawn cash in the past and I’ll add them to the list
UPDATE: Everyone should now be able to edit the list of ATMs directly Thank you @tristan!
USA
New York
San Francisco
Westfield Metreon - Bank of America
Philadelphia
Airport - Bank of America
Franklin, NC
Wells Fargo Bank - drive-thru
Dayton, FL
Hilton hotel - Daytona Beach ATM
Australia
Sydney
CBA
Bulgaria
Postbank
Thailand
Kunsgri (Bank of Ayudhya)
Citibank - no local charges
Indonesia
Permata Bank
BCA
Maybank
Japan
Seven Bank
Taiwan
HSBC
Citibank
CTBC Bank （中國信託）- Usually found in 7-Eleven. 100TWD charge. A small proportion of these machines use mag-stripe and therefore aren’t usable.
I’ll be in Portugal next week. All ATMs and almost all POS over there are managed by a single company, SIBS.pt.
Apart from large retail stores that probably run their own integration with SIBS everything else is pretty much standard, so I’d say either it works everywhere or it doesn’t. But since prepaid cards are common over there, my guess is it will.
I’ll give my mondo a go for the week and will come back with a report.
@leah have just used my mondo to withdraw cash in Bangkok at Citibank with no issues. Another plus, they don’t apply any local charges that all the other Thai banks do
It does work on the ATMs (they are all from the same operator SIBS) and it does work.
Asks it for a PIN (that can be more that 4 digits, not sure if mondo card can have longer pins tho) and once you’re in you only got the option for withdrawals (which was expected).
Funny thing is that after the transaction cleared (no longer greyed out) if displays the correct location and a Somewhere in location. but since I suggested the correct location manually not sure if this is because once it clears there is more data, or is my update contribution.
Fails: So far in two different merchants on two different shopping food courts (on in Lisbon other in Coimbra) where they use on of those handheld GPRS Ingenico card machines it says the card is not supported immediately, does not even ask for pin.
Then it asks the merchant to use the MagStripe and then is does ask for a the PIN, but once entered says the bank was not online and fails. My take is the even if these readers do validate transactions on-line they sometime fallback to offline, so they only take cards that can do offline as well (if this makes sense?)
Another piece of information: I got a number of those 2factor auth readers (like Barclays Pinsentry) for home banking from different banks. I can use any other bank card in any card reader to at least verify the PIN. But when I use Mondo card in any reader if reads “card not supported”.
Maybe Mondo card is using some new EMV protocol or handshake that is not recognized but some older card readers, including some handhelds at merchants?
The 2FA readers are using Chip Authentication Program. You would be right that Mondo cards do not support this (almost nobody outside UK banks does) but it very likely has nothing to do with your particular EMV/ATM issues.
I see. So the CAP application is a separate app in the card. I though it was an extension to the EMV app itself.
btw - I was just in yet another food court of another shopping center and in this particular shop the POS (probably from a different issuer bank) yield an more verbose error that the shopkeeper identified as the Mondo card being a Credit Card and not a regular Debit Card.
He had another machine just for credit cards, but asked me if I could use a national debit card instead, as he would be charged higher fees with the other reader. I ended using a local debit card, so I don’t know if it would work.
In Japan the only bank I’ve found that works with Mondo is Seven Bank, the banking arm of 7-11 (yes, 7-11 runs a bank). You can find them in any 7-11 store, which are fortunately so common that I once found three on the same street.
I’m currently also in Indoneisa and lots of the ATMs are mag stripe but I did get cash from a Maybank one so that can be added to the list.
Thanks
Ashley
Thank you @tristan!
