It says this but it’ll probably be weds. It’s a day after Kroo say it’s due 
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or they wont pay it and tell you its the gas and elect co fault and nothing to do with kroo be prepared
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I really hope you’re wrong with this one but seeing some of the experiences above I am a wee bit concerned so will be keeping really close to this one.
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I definitely raised an eyebrow when I read the O2 explanation as it would be very strange for a company like O2 to just not collect a direct debit, and it just so happens to only be an issue with a very new bank…
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speaking from experience unfort on this one , mines was with paypal
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Had 2 Direct debits come out all okay.
The notification is a bit vague though as always says the next working day (Which I know is easy enough to figure out) but least with Monzo it actually tells you the date in the feed it’s coming out.
Just a minor gripe which I’m sure will improve 
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The issue I had was O2 never received the funds. So you’ll need to check with whom the debits are for in 2-3 working days to check they received the payment.
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Got 11p interest today from kroo
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Yup I also got my interested added in today as well, totally forgot about it in all honesty so was a nice little surprise to start the year off haha!
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well kroo upheld my complaint
Your complaint about Kroo Bank Ltd
Thank you for your recent communication which we received on 18 December 2022 regarding your Kroo card.
I’m writing to let you know that we’ve completed our review and this is our Final Response. Thank you for your patience during this time.
Our final response: We are upholding your complaint.
Your complaint points:
- You are unhappy that your scheduled Direct Debits to Paypal were not taken as expected
- You are unhappy with the response from our Customer Services team regarding your query, which led to your decision to close your Kroo current account
Our response:
Upon review, you contacted us on the 17 December, to inform us that you had an issue with a Direct Debit payment. No response was provided. This resulted in you contacting us again on 18 December, to request a reason why your scheduled Direct Debit to the merchant ‘Paypal’, for the amount of £9.85, did not debit your account.
You asked how long our investigation would take so that you could make alternative arrangements to manually make the payment. Our colleague responded to advise that the last time a payment was taken was on 7 December and that ‘Paypal’ had not attempted to take the payment. We also advised you to contact ‘Paypal’ for further information.
You sent us a screenshot of an in-app notification advising that your Direct Debit to ‘Paypal’ was scheduled to be taken on 16 December. You queried why you received a notification, and had sufficient funds in your account yet the payment was not taken.
After over an hour had passed, you had not received a response from our customer services, which resulted in you requesting to close your Kroo account. Our colleagues later responded to apologise and action your account closure request. On 19 December, we sent an email to confirm that your account had successfully been closed.
We regret to inform you that due to a Kroo error, your scheduled Direct Debit payments did not debit as expected because there was miscommunication between Kroo and our payments provider. This issue impacted some of our customers and you were one of the customers to raise this incident. We want to thank you for taking the time to bring this matter to our attention and we are sorry to learn of your decision to close your Kroo account. Unfortunately, at the time this had not been communicated to the wider bank.
We can appreciate your view on the matter, as it seemed our colleagues displayed a lack of concern by failing to escalate your case, and that this came across as unprofessional. We want to assure you that this was not our intent and recognise the disappointing experience you have had.
We sincerely apologise that our colleagues provided a level of service that our customers should not expect when seeking assistance from their bank. Your feedback has highlighted areas which needed improving, both in our training and our processes. Please rest assured that direct feedback has been provided to the relevant teams based on your experience.
By way of making things right and as a more tangible apology, we would like to offer you £20, as compensation for the distress and inconvenience caused. As you no longer hold a Kroo account, please provide us with a bank statement from a UK bank held in your name. Once in receipt of this, we will credit your nominated account within 3 working days*.*
In light of the above, we are upholding your complaint .
Our full Terms and Conditions can be found below:
Terms and Conditions for Personal Current Account
We now consider the matter to be fully resolved. However, should you remain unhappy with our response we would welcome the opportunity to rereview your concerns.
We are committed to ensuring all complaints are fully and fairly addressed and we hope this response adequately addresses your concerns.
You have the right to refer your complaint to the Financial Ombudsman Service, free of charge – but you must do so within six months of the date of this letter.
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Did the PayPal DD failing have any further repercussions? It’s usually just for topping up isn’t it?
Imagine that was your mortgage!
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No response here yet, but it’ll likely result in the same reply for the most part.
At least they have been honest about the payment provider issue.
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It could’ve been for PayPal Credit or using a bank account instead of a card as the source for a purchase
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Worth £5 more if you’re still a customer apparently. 
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Corrected. I agree. Totally misread independent as based on 
It should be based on situation, impact, distress and/or inconvenience.
Therefore should really be paid the same regardless of being a customer or not.
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I’d think it’s likely based on the amount of the transaction, who it was to (I.e a missed credit card payment might be more serious than a missed PayPal one) and how much time you spent trying to resolve it as they would be the relevant factors.
£10 - £50 sounds about right dependent on those though.
Mine was failed DD for £8 to O2.
I find it complex banks use variable amounts.
LBG is £25, £50, £75 etc for simplicity and based on per event/inconvenience.
Monzo was all over the shop. kroo also seems to be on the same wave of whatever suits the mood I’d love to see their metrics.
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You leave the Kroo, you not worthy of your name.
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I have to say this reads as an excellent reply. They’ve investigated, engaged with the details and have responded appropriately. It also feels heartfelt - they know they need to fix this stuff.
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yeah they admited their mistake and appologised im happy with the outcome
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