Keeping prepaid card for those who want both

This is the same reason I’m rooting for an OFFICIAL Monzo Web Dashboard. Due to location security, I tend to keep my card and phone together, or close by, therefore if I lost my bag, or my bag was stolen, I wouldn’t be able to freeze my card unless I downloaded the app on another phone, logged into my email and then verified the app. A web-dashboard would allow me to login on any computer, or device and freeze the card from there.

+ @Chris_R has a good paragraph on why it would be difficult for Monzo to run the pre-paid along side.

2 Likes

Even better, I hope that eventually we will be able to choose which pot our card is linked to at any given time (using the app). So, in Justin’s example, when he’s heading to the gym, he can just switch his card to be linked to his ‘spending money’ pot, and if his card gets stolen, that’s all that is at risk. [Note that if the card does get stolen, you could freeze it, and Monzo will reimburse any fraudulent charges.]

2 Likes

What additional security does keeping them together provide you? If you’re talking about Monzo’s “Location based security”, I don’t think having your phone and card in different places will stop you being able to use your card. The information that’s been provided so far indicates that the location of your phone is just one of the signals used to detect fraudulent activity, and it will be more about the pattern of where your phone and card are, not strictly whether they are within a few feet of each other.

As a point of reference, I’ve never even turned on location-based security, and have not had any problems.

No! In this case, you should phone Monzo support and ask them to freeze your card 0800 8021 281. Definitely a better plan than faffing about trying to download and login to the app on a friend’s phone. :wink: :+1:

2 Likes

Next time I see a question regarding keeping prepaid I’m quoting this :+1: Awesome response

4 Likes

Add it to the FAQ…

…just doing that :wink:

How am I going to call them if I’ve lost my card with the number on the back, and the phone I’d use to make the call? Personally, I’d rather not stop someone in the street and ask, sorry can I borrow your phone to look up something on the internet, and then use your phone to call someone… I’d rather get home ASAP, log into my dashboard and freeze it myself, although the phone monzo method is a good idea, it’s not in my best interest.

Keeping them together mainly provides security because I know where they are at all times, I know that my phone and card are with each-other. I don’t go anywhere without my phone, with that, my card either. I also have 4G on at all times & google location, therefore if I lost my bag with my phone and card inside, I could track it.


+ You also just gave me another idea, perhaps there could be a feature for “Trusted Contacts”, who can do SOME things on your account such as freeze a card if needed. :+1:
(I know my friends numbers, therefore I could easily ask to borrow someones phone to call them)

I think they just meant rather than borrowing a phone, downloading the app, logging in to your email and then the app you can just do the above. I don’t think they meant that as an alternative to the dashboard.

I think both your ideas for the online dashbaord and the trusted contacts are great :slight_smile:

1 Like

I’ve started a thread based on an idea I had to integrate some kind of calendar, it could be a cool to be able to schedule what pots are default and when, for example from the 14th - 22nd September use the Holiday pot?

2 Likes

I’ve got CA and still have the pre-paid card. Is there a method to close the pre-paid account as both still work?

Hey,

In a few days the prepaid app will be updated and you will be offered the ability to “merge” your accounts in the prepaid app. At that point you’ll be able to uninstall the separate current account app :slight_smile:

From the blog

If you’re on the Current Account Preview, look out for an email in the next week or so! That’ll give you instructions on how to close your prepaid account and transfer the money and transaction data over, so you can move back to using one single app (the one with the blue background). You can do this in fewer than five minutes, after which you’ll be able to access Monzo-to-Monzo payments!

1 Like

Very useful for when travelling (one card in your hotel and one card in your wallet) as a backup.

Revolut allows this and its probably the only good thing about Revolut.

Cheers

1 Like

No, Prepaid cards will discontinue in favour or current accounts and as prepaid was only for testing they were run through a third party and that cost.

No, that card is in a different series and uses external services that are going to be terminated in a few months. As a result, it’s not linked with the Current Accounts and won’t work

1 Like

Hi folks

Now that my current account card has arrived, will my prepaid card continue to work? Can I keep it as a spare…in case I lose my current account card whilst on holiday for example?

Cheers

Ben

No.

The card will cease as the prepaid account is now effectively closed.

1 Like

if you have activated your current account card the answer is no it won’t continue to work :slight_smile: if you haven’t activated your new CA card the PP will continue until you do or until start of next year whichever is sooner

2 Likes

The discussion is ongoing here: