Joint account refusal

I am posting as an older person just retired,I have had Monzo account for about 4 years now.
I initially wanted to use for saving and when travelling,the pandemic obviously slowed that down.
My wife recently opened an account with the intention of using on a regular basis (she works part time),and for us both to open a joint savings account for her security in case anything happened to me she would have access to “our money”. unfortunately our attempt to open a joint account was refused.
Any suggestions on how to overcome this.
Thanks
Brian Shaw

You can’t overcome this I’m afraid. You can email review@monzo.com but wouldn’t anticipate the decision will change.

I wasn’t granted a joint account either, so we went to Starling Bank and all opened and approved within 6 hours.

Interesting thanks for you reply

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Same here, get the feeling they aren’t accepting any new joint account customers…

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We are :relaxed:

They are. The requirements are just stricter.

I can’t really get my head around this. Each joint account user has to have a personal current account, and in this case both users have been accepted for this.

There are no overdrafts available on joint accounts (though IMO there should be, but that’s a different conversation), and it’s pretty much impossible to go into an unplanned/unauthorised overdraft.

So, maybe I’m being a bit dense here but I don’t understand why you’d turn down a request for a joint account if it would result in a couple using Monzo for their household banking.

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There’s no getting your head around it tbf, Monzo won’t discuss the internal mechanisms they use for account creations, be that joint, sole, business etc.

It’s been brought up many a time, doesn’t lead anywhere though :joy:

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Does anyone know if you are refused a joint account can you try again at some point?

Asking out of curiosity no other reason.

We likely never will find the reason, but the only thing I can think of, assuming both applicants live at the same address, might be if their credit profiles are widely different?

I’m clutching at straws, I could be wildly wrong, and there could be other reasons as well, but that’s the best I can come up with.

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That was my thought too.

It seems to be that person A is long standing Monzo and person B joins (with no issue) and then cant do the joint bit. So could be that Person A is the risk? Not enough for Monzo to bin them off, but enough for them to not give them a second account? Which could tie back to what @Anarchist said above.

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I hadn’t thought of that. Maybe there’s an unpublicised “probation period” before someone can have a joint account.

I appreciate it’s confusing.

You can reapply at a later date but again no guarantee this will change.

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