Its Good, but others are catching up - we need incentives/benefits

[BethS]

sorrrrry if this seems like a megapost, remote week has been distracting and exhausting me.

@jdon.xyz

Things like : if you go to Costa fortune every day, you put that money aside in a pot so you know what you have left doesn’t include your coffee.

I have spent a lot on Costa being in London for a week

@effsee

Coming full circle in my waffled reply, I think if Monzo can offer a complete package of their original idea to all of their users, that’s enough of a benefit for me. But lacking that, I want the interest and benefits matched from my legacy bank.

I hope the Spending tab addresses your issues when it is rolled out as Breakdown

@nanos

Yeah, I think this is the crux of the problem, isn’t it? Monzo is still lacking loads of features/benefits (financial or otherwise) that other banks offer, while actually having few (if any) compelling features/benefits that are unique to it, and the speed of development/innovation has greatly decreased.

I would tend to agree, and that is because we are concentrating so heavily on migrating our users. Hopefully when we close the prepaid scheme we’ll be back on exciting form for our users

@Chad

All it takes is for a legacy bank to provide instant notifications with a pulse graph and Il be away

Would the execution of this feature matter to you?

@podgib

I thought I was, then the more I learned about their vision, the more I realised I didn’t like it.

Do you mind expanding on this, or have you address this previously?

@TTJJ

Case in point: The Bulb fiasco.

If they were only ‘helping’ you then they would’ve paired you with other users to earn referral bonuses. That didn’t happen, they ‘helped’ you find a new provider for a significant financial reward.

This was a very very early iteration of Marketplace and how we were looking to handle it. Admittedly it didn’t do well but we’re hoping the Marketplace we are currently testing works out better. We are completely open about what we gain from these referrals Please do let us know if you have any suggestions on how we can improve this!

@anon81274823

So it is not just what Monzo does for its customer but what does it do for its staff and community? The job adverts on the Monzo website give no information at all about the package on offer.

I would disagree with this: If you scroll to below the map, benefits are listed

@TTJJ

I need to quit this forum, any time I have an opinion that doesn’t show Monzo as being amazing I get shot down.

The original point was that Monzo aren’t going to be any different to any other business, the goal is money.

Please don’t, I enjoy seeing your challenging views. Every company needs someone to challenge how they work so they continue working in the best interest of who they are working for, their customers.

If you ever feel personally attacked please let us know! Otherwise take your time in replying because different voices are appreciated.

@Chad

(I’m just hoping that the link between my Monzo account and the various businesses on the marketplace becomes seemless so that I don’t have to keep manually inputting all my details)

Our product team has heard this and they are working on it. We want it to be as easy and natural as possible for our users to be using the best products for them

@Austen

Finally, anybody who has current account, saving account or mortgage with Nationwide is a building society member. I am not sure who benefits most from being Monzo Community member - crowdfunding investor who encourage what feels sometimes a cult level devotion to Monzo?

My boyfriend has a current account with Nationwide and he won’t switch over to Monzo I’ve never seen a problem with them, they’re definitely a better bank available to consumers.

I much prefer working in lists - what incentive or benefit would you like to see Monzo offer our customers?