I don’t think that anyone is expecting to take a phone into Apple and just walk out with a new one but if I’m paying for insurance to cover my device I want to make sure that, should something happen, my device is returned to me in the manner I sent it to the insurer, i.e. genuine Apple parts, or allow me the option for re-imbursement for a manufacturer repair.
I do not want an insurance company choosing to put sub-standard parts into my device, lowering the quality and value of said device, so they can line their pockets and affecting any manufacturer warranties offered.
I’m sorry but I’ve been a Monzo plus ever since it started and tbh the benefits are not entirely amazing apart from having a cool coloured blank card which never gets seen out in public as it’s on my phone when I pay
I love the sound of this metallic card but no way for £15 a month!
I’ll keep paying my £5 a month for my Monzo plus I guess
It shouldn’t be an option for anyone. If YOU invalidate my warranty, then YOU will pay for a new phone for me. Has there ever been a test case for this?
(sidenote - whether using 3rd party parts should invalidate the warranty is another discussion, but at the moment, it is what it is)
Repairs will be made using readily available parts, or we may provide remanufactured products. These may contain parts that are of similar or equivalent specification, and these may include unbranded parts. This policy is provided in addition to any manufacturer’s warranty that applies to your mobile phone (“applicable manufacturer’s warranty”). Nothing in this policy is intended to affect your rights under the applicable manufacturer’s warranty or your statutory rights.
That’s fair, just pointing out it’s not wholly accurate to say he has skirted around the issue. He’s outright said that in the case of Apple they use genuine apple parts, if people don’t believe him then fine, him posting it again doesn’t sound like it would change your mind anyway.
I’d be interested to know whether this part of the clause means that they wouldn’t do something to invalidate your manufacturer warranty, because using none genuine parts would impact your rights under it.
I’m currently a Nationwide Flex Plus customer, with effectively the same insurance. I’ve always found it effective and helpful. I’m not sure what the problem is here: surely if you want something different (e.g. Apple Care) then your don’t subscribe? (Or subscribe in the knowledge that you won’t use that element of the package).
Unfortunately not, that’s a standard clause, it’s there so that if your phone develops a technical fault covered by the warranty, it’s clear that’s still the manufactures responsibility. It’s not a guarantee that they won’t do something to invalidate the warranty though.
Given the very stringent terms around insurance selling, it may actually count as mis-selling. Any incorrect advice you get about a financial product that contributes to your purchase is mis-selling (whether thats deliberate or an honest mistake).
Still mis-selling is not the end of the world, it happens often and there’s an easy fix - a refund.
Great benefits, but was extremely disappointed by the esthetics of the card. The metal is covered by white plastic that makes it look cheap. I would compare it with a budget hotel room key at best
I’d take the lack of everything mentioned on the policy wording document that you are not guranteed to get an apple repair service - that’s going to be the best anyone can say.
A Staff Members anecdotal experience - is in fact only that - an anecdote. His experience doesn’t contradict the terms, (although I do agree staff should be more careful about how they phrase some of that).
I would say to anyone interested in taking a phone insurance policy - to look at these terms for every policy you are comparing.
Unless it outright says “This will be repaired at an Apple Authorised location”, or “With authorised Apple OEM parts”. Then you can assume that the possibility of a 3rd party repair / 3rd party parts is on the cards.
So would I, but I’d also hope that it never got to anything official and they were just given a refund fairly quickly from Monzo. I’m sure they would be.
Curve don’t have any monzo card image to put to the curd when it’s used with curve Apple Pay has the new metal card image but curve just has the standard blank mastercard colours this isn’t good
