So interesting issue came up with Virtual Flex today whe. Trying to buy a new apple decide ( whoops…. New tech thread here I come)
I opted to include Apple Care for it, paying monthly.
I paid in the Apple Store app, using my Virtual Flex Apple Pay option.
Had a whole host of problems when I went to collect - basically the apple care subscription is tied to the same payment card (rather than your default apple payment)
So the charge for the device went through fine, but the £3 for the apple care failed, as it’s under £30.
When arriving at the store to collect it took some faffing as part of the payment had failed but it wasn’t obvious what the problem was.
There’s also no declined notice as far as I could tell in app
I had this with an Apple Watch. The apple care went through, then refunded then went through again. It was all confusing but as it was over £30 it resolved in the end. Just left me wondering if I have now overpaid somewhere along the line.
Will do so in the morning! It’s possible I missed it but I can’t see any dismissable item in the feed, nothing clear in the Flex area either. I don’t recall a notification or clearing anything but I also can’t remember what I had for lunch so….
Is the waiting list still in operation for Flex? Are people being signed up? I ask because I’m still waiting to be invited and everyone here now seems to have it
Yes it is - although not for all customers. Shouldn’t be in place for much longer though. Everyone who joined the waitlist before ~mid Jan should have been invited and anyone not invited yet should be in the next couple of weeks.
Hey,
So a friend of mine recently got flex and wasn’t able to use the virtual card on the vinted app/ website. They were saying that the card isn’t active. Is this an issue at vinted’s end or would Monzo not accept payments to them for some reason? It’s a clothes selling app so doesn’t violate any of the exclusions as far as I can see and they have had no notifications on the app either
If it didn’t cause a notification then the payment will have never reached us So it sounds like a card acceptances issue - which can sometimes happen with new BIN’s (new card number ranges).
I’ll raise this internally and we can ask Mastercard to look into it - thanks
Thank you!
They have had a notification now - seems it was delayed, so it makes sense it’s cause they tried to take 10p as a active card check. Will have to flex it the long way around !
There does seem to be a bit of a systemic problem with how Monzo approaches its features roll out.
Take Trends: announced (I think) in August 2021. Only finally rolled out to a few stragglers the last week or so.
Now Flex. Announced September (from what I can see). Still not fully rolled out. I kinda get why, but I come back to Monzo’s approach: it’s neither agile-and-iterative-working-in-the-open nor polish-and-launch.
My view would be either launch quickly the completed thing over a week (two if you absolutely must) or really lean back into public betas and engage the community (not just this place but all users) in giving feedback and seeing tangible results from it.
The Flex approach feels a bit like the release of a feature incomplete product that will only be improved according to a predetermined roadmap. If it wasn’t for @TheoGibson’s exceptional work in sharing interesting stuff and answering questions on here, I suspect it would have had much more of a hard landing.
To give you some reassurance… We have been learning and iterating quite a lot (across all products, not just Flex) - it’s just that not all those changes will be visible here on the community. As some examples for Flex:
We’ve probably done ~50 user research sessions with customers since launching in September.
We’ve received thousands of feedback forms from customers who submit them in the app.
We’ve launched virtual cards and a few other smaller bits.
We’ve done a bunch of efficiency changes behind the scenes.
Very soon you’ll see some other changes.
Without launching early - we could have maybe built some of the things that are still missing but we’d have got little to no feedback about what’s really working and what’s not.
whoops…. New tech thread here I come)
you should have had a declined notification and feed item for this 
if you DM me your email address I can take a look and see if anything went wrong!
So it sounds like a card acceptances issue - which can sometimes happen with new BIN’s (new card number ranges).
