I, wholeheartedly, agree with this post 
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They likely get charged by Stripe (or someone else) for issuing fees with Virtual Cards, they definitely pay Equifax and TransUnion for your credit reports, so I can see why these aren’t free.
The google spreadsheets feature doesn’t have a cost, but it does mean every time you make a transaction they have to make an API call to update the spreadsheet, they might’ve decided they only want to do this for a subset of users
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You might want to check some of your link descriptions. This one refers to Monzo Up, which I assume was a previous name for Monzo Extra.
[A screenshot is shown below]
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Good spot, thanks @Lightning720!
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Slightly alarmed I’m yet to receive my new Max card, when a local friend who also upgraded on day 1 (a few hours after me) received theirs yesterday and my other half upgraded to Perks yesterday afternoon and received his new card today… Maybe I’m just impatient!
I can’t. Nearly every other bank out there allows you to view you credit score for free - fair enough they have since updated the functionality.
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Hey @alxr and @BristolMatt, thanks for your feedback!
I understand it’s frustrating but we don’t have any plans to introduce a Translink alternative right now.
So you know, we log all the feedback we get so we have a record of it when we’re thinking about future improvements to Perks and Max.
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Mine finally dawdled through the mail today 
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I find it quite interesting that Monzo have not really pushed word on these new plans out. There is no mention on their twitter account about them apart from replies to people who have asked questions.
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@rossmonzo I’d love to see child accounts offered alongside the new accounts. Are there any plans to introduce them in the future?
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I did find many that had dissenting views amongst the deluge of “
” and " 
", but none I read went further than “this is crap” or “this is the same”, hence the non-generic deeper analysis I gave in that lengthy post.
I mostly just find it bizzarre that the product offerings are so conflated with other company’s products. It’s like capitalism is broken. Like there’s not really a market here at all.
Except nobody wants to tacke the maintenance; it’s nowhere near as flashy on the CV as “delivered completey new product X”. And so, well, here we are.
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Because bigger banks just swallow the cost for it, like how Monzo and Revolut are at the top of the FOS fraud complaints, only because the other banks just refund people and Monzo can’t afford to
I suspect that with such a large change they are watching the logs, chat support, and the forums like hawks to catch any bugs before they ratchet the marketing up to 11.
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I guess there was going to be a time when Monzo became ‘just another bank’ - but I too would’ve liked something a little more here.
They absolutely could and choose not to. If Monzo can’t afford to release development products for free like checks notes every other bank out there, there’s a real problem. This is nothing more then a choice, not a neccesity.
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HSBC, Barclays, TSB etc are international banks who already worked with Equitix and TransUnion globally before they added credit trackers, the cost for them is probably atleast 10x cheaper than what it costs Monzo, while they have an incomparable revenue & profit
Also, Monzo users are much, much more likely to actually use the feature, while I’d wage a guess Lloyds users only activate the credit tracker feature 20-30% of the time at most
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How long do we think until the next reinvention of packaged accounts for Monzo? I’m going to say between 18 and 36 months.
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They can, and do.
The Main Street banks also reject refunds if they feel you were negligent.
Problem you get is, more and more people move to fintech so yes, they are going to receive more complaints.
Probably from a bulk who don’t really know what they’re applying for, like why can’t I cancel my premium I just signed up for, or, I have £10k but I can’t deposit it.
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Let’s assume that Monzo and Revolut can afford to do it and do it, how come they are above HSBC and Barclays in terms of FOS fraud complaints despite being multiple times smaller? The only reason I could come up with is that the bigger banks are much more generous when defining what constitutes a “negligent customer”
They aren’t signed up to the reimbursement scheme, and have gut to say no.
Bigger banks tend to give in easier because it’s not normally their money (affordability aside), it comes from a pot the members pay towards it.
Big banks do say no, I’ve worked in said teams, so it is common.
Also goes back to customers moving to fintech, so the numbers will be higher with other providers.
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