not anymore , i jumped ship when they introduced the account fees. Its going to bug me as the logo is missing on my credit report 
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Yeap, 800+ messages. What a ride. I could have done without reading all the extremely personal “this works for me” and “this doesn’t work for me” stuff, which was about 80% of it.
I have a higher-level question: Should this even exist? Wouldn’t it be better to spend the time of those 57 people over 16 months Making Money Work for people? By… I dunno, building banking products? There’s still a big hole in Monzo where “whole life budgeting” should be, for instance. It’s so utterly weird that “A random grab-bag of stuff that we have statistically analysed to be vaguely palatable to the largest number of people” can be a bank’s front-and-centre product. In what other industry do you pay for a different thing than the main product? And isn’t it terrible that this so misaligns incentives internally towards finding better ways for people to part with their cash for this grab-bag, over aligning incentives toward building their main product?
I can’t help but wonder whether the constant “reinvention” of the subscription offerings, with their rather trifling differences, is all just a simple distraction from the price ratcheting. Now, I don’t blame Monzo for price ratcheting - inflation has happened. It will always happen. But I suspect that really that’s what’s mostly going on here. After several years it’s hard to say “just pay us more”, so instead they move the pieces around the board to confuse everyone, we get 800 posts about whether people want a sausage roll in their coffee, and everyone does a flyby on the real motivation.
Or perhaps the real goal, and the reason that every bank seems to get on this bandwagon is that in fact there is not really any competition between banks - ultimately if you offer a current account, loans, and savings then the only differentiator is (excusing rare periods of product innovation like from Monzo 0.1 to today) basically the savings and loans rates. So instead banks make all this song and dance to confuse the plebs and make them wrack their brains about which bank is going to give them the best deal for their circumstances - and conversely the people working in said banks have a constant product “innovation” cycle to get stuck into, trying to out-think the competition on which jumble will reap the most. David Graeber has a nice book for you all.
I do find the Greggs offer particularly noxious. Why do Greggs want to offer this? Because it’s habit-forming. They want you to build into your habits a visit to Greggs. Once that’s formed you’ll be doing it for years regardless of whether Monzo shove the odd sausage in your face or not. And, you know, that’s not health food is it? And to describe it as a “treat” is… not just borderline newspeak from that perspective, but you’re paying for this - Monzo are not treating you. And yes that’s implied in this context, the treat is not a noun.
Oh, and the new Burnt card looks like a Santander one. Which is pretty appropriate I guess.
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I do think that people need to remember that Monzo is a bank. It may try to act “down with the kids” and as if they are our friend but at the end of the day, it wants to make as much money as possible, the same as every other bank. They may do this in slightly different ways, but changes like this will almost always be introduced because it will make more money for Monzo, not because it actually benefits us.
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How did you do this??
Don’t use Octopus, o2 or any of the other companies who offer Greggs… and I dont think anyone said Greggs was health food, but neither is Pret…
The Cafe Nero / Costa offers are also not good for you, as Caffeine is a drug…
About time people let people be responsible for there own actions, and those who want to eat a kale on kale wrap so be it, and if people want a dirty Greggs let them crack on…
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Ah, you have uncovered there a subtle extra layer. The Greggs offer also gives you absolution - for it would be a sin to eat a sausage roll, but it would be a bigger sin to not take up a “free” offer.
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Reading between the lines I think they’re trying to say that lots of companies partner with businesses like Greggs so it’s not uncommon.
And, if people enjoy it, don’t try and shame them for it. Each to their own.
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Shame about the metal cards from my pov. Made it feel properly premium. Max isn’t really offering anything I can’t get elsewhere now. But that’s just me! Premium felt like the Apple Card for the UK.
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I was worried about scratching it too much tbh, in 4 months all I did with it was one transaction at an ATM and the black strip and numbers had already started to ware off anyway even though it was sitting in a draw 90% of the time
The option to report a breakdown now takes me to the my RAC app where I was able to make an account and get set up. Relatively painless!
Took a little bit longer than the 48 hours advertised and still no sign of my card but not by much more than expected for a new and presumably busy service.
Got my sausage roll to keep me going during the wait.
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I clicked on the option to report a breakdown and followed the prompts. The first time should take you through setting up your account.
I’m in the same situation. Wasn’t planning on “upgrading” from the old plans but did so mainly for the railcard. However my Equifax score in Credit Insights shows at 0…
Might it have something to do with the parsing of complex names by usual Anglo standards?
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Add your wife as your partner in Monzo app. Then log off from MyRac app. And re-register app on her name. So she will be able to log in on her device with her details 
Worked fine for me, as Monzo passed her details to RAC and matched cover with her name on
No reading between the lines required here. You have a higher intelligence than us ‘plebs’.
Nah I reckon @duncang loves nothing more than shoving Greggs sausage down his throat. He just doesn’t want to admit it
I’ve been able to setup my RAC account (and by logging out of the app and restarting the process I’ve done the same for my partner), however Assurant don’t accept my details for the phone insurance cover.
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It’s always going to get that kind of reaction, no? People will almost always apply their context to feedback around a product, even if they don’t intend to.
Personally, I think that’s a bit of a generic statement and doesn’t reflect all of the feedback. Quite a few have noted that the offers are a ‘smoke and mirrors’ of what’s really happened here. Chairs moved around the deck with slightly new covers, vs a totally new proposition. But maybe those posts got buried in the many that focused down on Greggs and railcards etc?
Having had time to reflect on this ‘new offering’ over the week, I personally still think it could’ve been so much more.
Now - this isn’t me saying ‘Build a product that has specifically what I want and not what I don’t’. No product team should do this. In fact they should actively build a product based on a mix of personal feedback, vision, and testing knowledge. And accept that there will be adopters, deriders and somewhere in between.
But I don’t think that’s what has happened here, and it’s where I’m in agreement with you and others, it could’ve been so much more imaginative than “here’s a price increase with reduced/increased offers” - it’s what I’d expect of Lloyds, HSBC etc, etc.
I appreciate the market is tight and it’s increasingly harder to make a real positive change or really stand out, but here’s some of the areas it might’ve been able to do that:
- Having just two tiers, with Extra being free for everyone. I still disagree with app features being paywalled.
- Really differentiating Max and Perks. For example, merging Max and Max Family together for one price. Imagine if you could get Max Family for £18 a month. An increase of £3 for people but on a level the same as Nationwide (£13) or Lloyds (£22)
- An Improved version of monzo flex. Better interest, rewards, offers etc. Different tiers of Flex.
- Correct and proper joint account support at all levels, really making it sing with the rest
- Better budgeting and insight. Yes, it’s still better than a lot else out there, but for how long?
- Better and improved alternative methods, such as telephone support, real-time chat, ipad and multi-device with the same OS
I’m sure there’s more, but in summary even after reflection if this is the best Monzo can come up with as a ‘refreshed’ version of paid tiers, It feels a little disappointing to me personally.
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I think the bigger error is the gap between Extra and Perks. This is very basic sales anchoring, you see the £3, meh, only £3 and then the £7 has SO MUCH more so you might as well go for that one, even easier choice from Plus. But there’s multiple examples in this thread of people going from Plus to Extra. Which was always the risk.
I think we need some polls… (That I’ll get wrong)
I was a non-paying customer, I’m now…
- Free
- Extra
- Perks
- Max
0
voters
I was a Plus customer, I’m now…
- Free
- Plus
- Extra
- Perks
- Max
0
voters
I was a Premium customer, I’m now…
- Free
- Premium
- Extra
- Perks
- Max
0
voters
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