Intro to Core Experience 🎉

Wait no longer! (Well, have this and wait a bit more. Much more incoming :soon:)

Let’s get straight to it.


Support

So much to say, but let me limit myself to the tech:

  • You (still) can’t go and look at previous chats without starting a new one. That seems to waste everyone’s time. Can we browse old stuff without starting a new one?

  • The Monzo chat system doesn’t do capitals. At least on Android. So the first letter is always lower case; the same after a full stop. Please fix this. It makes me irrationally angry. :bowing_man:


Transaction screen

  • The payments history section was great when Monzo was little. But now we have years of history it feels like it needs to be a bit more sophisticated. With inflation, I’m not sure the average over all time figure is useful. Instead, perhaps rolling average over the last 12 months? It would also be super cool to be able to tap on the figures and be taken to some Trends analysis…

  • Tapping on the number of payments field is inconsistent. It seems to search on the name rather than a unique ID. So if I find a faster payment to myself, the number of payments is correct, but tapping into it shows many more transactions, because it’s searching for my name not for that specific sort code/account number combination.

  • You can’t upload PDFs as receipts. As I get a bunch of those from email now, that’s annoying.

  • On Android, the raw direct debit data (the bit right at the bottom of the transaction screen) is missing. It really needs to be there - it helps when things go wrong or merchant enrichment isn’t quite right.

  • Similarly, on Android, faster payments references go into the notes field and can be amended. On iOS it’s a separate field. That feels more robust to me. A cry for parity!

  • #tags don’t autocomplete on Android. They do on iOS (if you turn it on in Labs). It’d be cool to make more of tags - having them in a separate field would be cool. And being about to see them in Trends (as an alternative to the category or merchant view) would be next level. Alternatively (or in addition) having tags as subcategories would be cool.

  • There’s no way of manually entering data into the receipts API. I’ve said before it would be nice to link that into the Flex transactions, but I’d quite like to be able to enter line items myself. Bonus points if we can categorise/tag each entry separately or use them to drive splits/tabs.

  • It would be good to have more granularity on the repeating payments option. I have a direct debit that is taken three times a month but at irregular intervals. It would be excellent to cope with more edge cases. Can you basically borrow repeating appointments from your favourite calendar app everywhere that needs repeating dates?

  • Conversely, and I’m very keen for this :joy: can we please label incoming payments (think salary) as repeating so that the Balance bit of Trends works? Manually created future transactions so Monzo knows that there’s a payment planned for the future would help too.

  • The “Flex it” box is a bit too big for my liking. Could it be slimmed down? (My personal preferences are the most important feedback obvs).

  • When you go to change a category, can we just have the categories in alphabetical order? The artificial distinction between custom and standard categories isn’t helpful (for me at least). And we’ll get to it, but the 50 category limit is bad. Very bad. It makes me sad.

That’s it for now. I’m going through the app so this might take some time. More (much more) to come.

Edit: a few extra things for the transaction screen:

  • Can we find a way to pull/push the value of a transaction to/from a pot? If I pay in ÂŁ50 cash I’d like to be able to tap on the transaction and send that directly to a pot, or to pick an existing payee and send it to an external account. Similarly, I’d love to be able to tap on a card payment and pull that value from a pot.

  • A PDF statement for individual transactions is a popular request. That would also help meet this need…

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