I think the issue is (for me at least), things are said on the forum with the best of intentions, but it adds to the confusion and annoyance when messages are severely mixed.
Not too long ago we were told committed spending pots were being rolled out to staff, and the intention was to then move them to an actual customer release - Iām pretty sure everyone was universally happy about this.
Then it went quiet, and we are told in a passing message that all work had stopped, it wasnāt working properly and it may see some development later on (like cheque imaging may happen).
Iām sure we all completely get that not everything that is built will work seamlessly, but it seems really strange that this massive feature (and considering the amount of people who have asked for it, and the potential way it could change peopleās financial habits, it really would be one of the biggest ever Monzo features), just doesnāt seem to have any major attention anymore.
It feels like because it didnāt work in the first instance, itās been shafted for a time when someone wants to build it again.
Appreciate that staff will always have more insight into these things, but because Monzo offer a lot of information themselves, it always seems to shine a beacon on any time information is a little harder to get.
I personally feel itād be better to just not give any hints at all until something is a guaranteed cast iron release.
Cheque imagine went from coming soon to āunlikelyā.
Committed pots went from staff testing to ānot working onā
Both of those issues would probably have been fine if we, as the customers hadnāt known about it at all (or were told it wasnāt an active focus).
Just my opinion of course, Iām sure others will disagree.