Same for me
Only account I actually use is the Rewards credit card and I’ve had notifications in the last few days.
I doubt it since I’ve had no issues for a while, but it’s a possibility.
Strangely I now have them back, but they are super delayed, and I still can’t see them in the notification history.
I’m latest beta and no issues at all even today using my card, so it might just be an issue affecting a few.
Does anyone with technical know how know how this sort of thing happens? People with the same set up having different results from the same app?
I’d imagine a container (dataset) with a set of users on an environment (storage) corrupted and they identified the fix before it impacted wider users.
So if you have as example 50 but only 5 are impacted then 45 won’t notice any different.
I’m now at getting notifications but I can’t see them in app stage. So they must have rolled out the fix for the first part and are now working on the latter.
Slight update, for no-one.
All transaction notifications working as expected now, consistently. But strangely I can’t view them in app anymore. Not that this really mattered.
They’re also looking at the type of notifications you might get too - on their studio. Including whether global money should have more tailored regional notifications (Any would be a start!)
Definitely felt doing the survey that someone had finally found what Monzo was and how it worked notification wise.
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HSBC have launched investment goals. What would be an excellent feature is only marred by the fact you can’t delete them after creation and you can’t choose existing investment accounts to align them to.
I suppose if you don’t have investments yet this is a great way to get into it. The fees are lower than others (Monzo, Chase 
) and actually it works really well.
But annoying somewhat if you have existing accounts and the only way to assign money to a goal is to setup a new fund, transfer out of an existing fund, and put the money back.
Ah well.
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Can you amend them on the website?
Nice touch though. Wish they’d revamp the home page a bit.
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Nope. And they (customer service) can’t delete them either. Must be coming in a future update.
On a sidenote, the latest update has closed the loop on transactions. I’ve not got the history back too. Only took them a week to fix it.
Which considering HSBC, not too bad, they seem to be pushing forward with some pace currently.
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Really? What do you not like about it? It’s a bit busy but transaction information is well laid out.
The HSBC app is ok, a little on the basic side. I do like the bill part where they track your direct debits.
Having both the FD app while neater looking is light years behind HSBC. The latter definitely has the more functional app and things seem to be improving at pace.
By the way, notifications for FD have been “coming soon” for at least four years now.
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That’s a shame to hear. First direct are fine for what I need from the account, but there is a lot of unrealised potential.
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I think this is pretty much exactly what’s happened. It’s really clear that HSBC have pulled whatever additional development resource they’ve given to FD back in house. The notifications were the first; they were meant to “move on” to FD but never did.
Then insights, it was meant to come to HSBC first but FD got it. But then any follow on work e.g budgets has gone elsewhere.
In many ways a shame. I prefer the minimal look of FD but it seems to have stagnated and maybe even starting to go backwards slightly.
A shame.
That said as a full HSBC customer now this isn’t all bad. The app is coming along nicely.
I had this for a while, it eventually started working so I’d imagine after you use the account for a while this’ll be the case.
You’ll be fine. Balance after bills is great as is management and visibility of upcoming bills.
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Be thankful they didn’t close your account or some other dramatic error. Earlier this year I called them to close an old savings account and they closed my joint account with all the monthly bills etc due to come out and initially told it would take 15 days to fix.
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That is because your account is new so it is more likely to be flagged for fraud. I’ve experienced the same with HSBC but now fraud elects don’t seem to come up. I’ve experienced similar issues with other new bank accounts too (although HSBC was a bit over the top, e.g. a fraud alert for internal transfers to their own online bonus saver account).
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Raise a complaint with hsbc, might speed things up a bit.
Anyone managed to apply for a premier account recently? The page now says you can upgrade over the telephone.
If you have an account currently, just ignore the bit on the form which says you can’t do it that way and apply for it. That’s how I did it around Feb this year, opened within 48hr.
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Interesting. So you were an existing customer but you went ahead and applied as a new customer?
Yes, it’s the only way as far I can see that you can do this. It does explicitly say that you can’t and if you’re an existing customer to call in or go to branch, but I just ignored it and submitted the form.
I presume the ‘back office’ played the music right because it just appeared in my app a day later, and I got an email three weeks later saying welcome to premier.
I think @mikez did the same, I might be wrong.
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