Seen some people being like “tHeY wAnT tO bAn ChRiStMaS” but if you’re going into a bank to talk about being behind on your mortgage payments and not being able to afford Christmas presents for your kids, I think it’s reasonable that the staff aren’t wearing a jumper with a reindeer on it. Most other places it’s probably fine but a bank should probably maintain a certain degree of professionalism.
Yep. I’m with HSBC on this for the same reasons
Full disclosure: I’d be happy enough if Christmas were to be banned.
The sooner the better.
It’s a tough call - I love the general Christmas period (gatherings with friends, decorations, music - which brings back childhood feel-good memories) but I don’t love the imposed-spending pressure to keep up with the Jones’s in terms of gifts.
HSBC credit card notifications have stopped working for me over the last week or so. I’ve turned them off and on again to see if that helps. Anyone else have this issue?
I think before I deleted the app when notifications were playing up, but that seems a bit drastic.
Called again just now to try again, told my account was intact marked dormant / inactive. Asked me some questions about what I intend to use it for, and then told me I should be backup and running later today. Support seems a bit hit and miss on remote reactivations then.
He told me I must make atleast one deposit or withdrawal within any 12 month period to prevent it from happening again
FPS registration and transfers are also working now, and my HK account shows in the UK app after being connected via their online global service, and transfers between the two function there aswell, even though their website seems to say it’s only available to Premier customers.
I get instant transfers from the UK to Australia, but it needs Premier for instant in the other direction (takes a day without it).
So I might’ve (did) reopen a HSBC account, since I quite liked being with them and Lloyds has been a little patchy of late in terms of reliability and service.
You forget how good you’ve got it until it’s gone. Before, I had an old savings account so was able to login to the app, now since I don’t, and am a new customer, I have to wait “7-14 days” for a telephone code to come, so they can tell me my details and I can set the app up.
Mad that we can have AI agents that will tell you next weeks lottery numbers yet you still have to wait for the post to do basic things online.
Have you gone for Premier again?
Yes, I thought I’d put an application in and they accepted and offered the premier credit card which I took as well, I don’t know if eventually they might decide to downgrade as nothing has really changed since the last time I was with them
That said, if I do decide to move back and they do, I’m actually fine with advance, though the travel insurance would be a nice to have.
Yeah to be fair I surprised myself 
. It’s actually a decent bank and offering to be fair, I’m not 100pc yet as I really do look to stay with the same bank these days for a long time.
The main issues I’ve faced are the card often chucks for no reason and wants the pin, the 24/7 customer service doesn’t really exist and neither does the chat function.
I was with HSBC a little over 2.5 years and always kinda regretted leaving.
Same here - over a year now since they said they were going to downgrade me if I didn’t meet the requirements but I still have it and get all the emails about using my Premier benefits, even though others have already been downgraded. I only have a total of £1 across all my HSBC accounts 
Welcome back to the club 
Why did you leave?
I ponder on going back, but I’ll never be eligible for Advance so 
Why won’t you?
Whats the requirements for advance?
You have to qualify for at least a £1K overdraft. You don’t need to take it, though.