I’ve had access to that for some months now, for some strange reason. Figured it was HSBC doing HSBC things and rolling out things veeeery slowly; happy to see it will become the norm now!
I suspected as much when they raised the amount, I suspect they’re going for HNW individuals and realise they’ve lost too many into the Mass-Affluent sector.
I’m on the fence about next steps. Until this, I had no real reason to move but I suspect HSBC will be a stickler and Advance only partly meets what I would want.
The travel insurance has been an excellent feature to have with Premier and this’ll be the driving reason as to what happens next I think.
EDIT: I think I’ll just review this in a few months and see what happens
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I’ve had Premier mainly for the support - there’s not much else that it offers me. If I have to go back to standard support then there’s nothing really keeping me with HSBC. Might even give Monzo another go because I do like connected accounts and Trends (and instant notifications, of course).
Already transferring my S&S ISA from InvestDirect to Trading 212 (or I would if T212 supported S&S ISA transfers from HSBC). I’m having to go via my Hargreaves Lansdown account.
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I finally have the new app, it looks like they are rolling it out.
I hope I grow to like it but currently I really don’t.
I feel they’re taken away transaction information and hide options that were useful.
I have most of the house/joint direct debts through it and honestly, I’m considering moving them to the only other joint account; which is starling.
It feels like a marmite design.
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I would go back to Starling in an instant but they don’t want me.
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same energy
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I want to like HSBC as I’ve heard fairly good things but I can’t see any benefits moving over from Santander at this time. The offerings for HSBC seem to be only once you reach Premier level (and even then if that…)
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I think that’s probably true. With the recent changes to premier I’ll probably move back to First Direct because advance doesn’t really give me any benefits unless you count a slightly more featured app.
Also investigating Lloyds but not sure how it compares in terms of spending insights, or notification speed.
The spending notifications on Lloyds are best described a “delayed”. They do turn up but not always very quickly.
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I also got invited to the new app.
Don’t hate it, don’t love. Honestly don’t care much about it.
I don’t like the image on the top - I think they could get better pictures than the ones they have used so far.
Other negative point, even though an extremely small one, is the cards section. It only shows the new design + Global Money. I wish they actually showed the design of the card I have (the black one) or let you chose the design like in Curve.
I think most banks that show an actual design have the same behaviour, same as how Apple Pay will update even if you don’t have the new design yet.
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I have the new app design as well now… surely I can’t be the only one hating how close the buttons at the top are to the Dynamic Island on my iPhone?! When I’m tapping them sometimes it doesn’t register as I’m tapping the Dynamic Island instead!
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I most certainly don’t have this issue with the island.
Same. It’s annoying.
I just took a screenshot using iPhone Mirroring on my Mac (I don’t think you can include the Dynamic Island in a screenshot on the iPhone itself?)
I’m not sure which annoys me more, how close the menu is to the Island or the random guys head getting in the way of “Cards”.
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I think the problem is they haven’t followed more traditional iOS design guidelines, I still think under the hood this is a universal app so that makes sense, but that it leads to UX issues like this.
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It’s a shame that they have chosen to exit beta and release to the masses without fixing these UX issues. They were definitely made aware (I was one of those who reported it during testing).
Then again, this is a bank that feels it’s acceptable to just have a feature stop working for weeks or even months at a time (Insights for example).
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Do they? Happens automatically or when you delete and add the card again?
Don’t remember any of my cards (HSBC or other) changing design in Apple Pay when there’s a new design out.
It definitely has some ux bugs, the different text sizes for a start. They don’t scale properly and they’re not in proportion.
The text is now not following the size setup I have and is too small in places.
It can vary, they usually push out a new design over time, but most times removing and adding will refresh it. Only exception to that I’ve had recently was RBS which kept the old design for ages, but I think that was them just not updating it as even brand new cards had the old design. But my Nationwide card updated itself to the beige one and I still have a blue one. Won’t happen instantly but one day it’ll just show a new design, whether you physically have that card or not.
I don’t know how the internals of banking systems work when it comes to cards, but I wouldn’t be surprised if they don’t even track what specific design you have. Any imagery would use whatever their current branding is at that time.
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