You’re right - sorry for getting it wrong
I could have sworn I’d seen pending - but that must have just been for current account
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Payments work any time.
CHAPS don’t get processed late afternoon in most instances. They have core hours with most banks.
App is fine, functional, notifications aren’t as nice as I’d want them to be, capital letters, odd spacing for a line break.
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I have premier and, allegedly, premier support - I have to say it’s always been great. On the very odd occasion it’ll drop to Monzo standard. It’s actual live chat too, and more or less 24/7 in that you can always speak to them but if it’s like 1am or something they might defer you to call back in the daytime.
Absolutely no complaints here. I have premier plus the card and global money account. All of which have been great, the latter especially so abroad. And arguably one of the nicest card designs
The app while it could do with a slight update is more than functional. You can do basically anything you need to do. Don’t expect Monzo level of insights or transaction detail though.
The Notifications could be slightly nicer looking but they’re really reliable and instant, which I’d rather have anyway. It’s also multi device.
By the way, they’re not the fastest. So don’t be too surprised if you pull the trigger and then have to wait a week or two. But once you’re in, you’re in.
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I concur with what others have replied. I applied straight for a Premier account and was told that I was successful at the end of the application. Then there was over a week of waiting until I got snail mail with account details, telephone banking password (which is needed to set up online/mobile banking), etc.
Support is great, both telephone (which is answered immediately and you are greeted with “Hello Mr …, welcome to HSBC Premier support”) and chat (which also identifies itself as Premier support).
The app is fine for me - a lot less busy than the Monzo app and one of the few high street bank apps that gives immediate notifications with sound. Daily transfer limit of £100,000 is useful, although I had no problem getting it temporarily raised when it was £25,000.
I have had HSBC Advance in the past and the app experience was the same, but support was more of a call-centre experience and a bit slow in answering.
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Is my main bank, the one I had longest and stuck to since the student days. Works flawlessly, app does leave a fair bit to be desired but fit for purpose. Solid offering for premier (although I do not have) and good savings and investments products. Good credit cards too if you want them. I’d say they have a fairly good customer service, and where they fall short, they are generous with compensation.
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If a parent is an existing customer they can open current and savings accounts online for kids, just need their passport and a selfie of them. Takes a week or so for the paperwork to filter through.
EDIT: as above, took too long typing it out
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I’ve been with HSBC Group (in some guise, either through HSBC UK or First Direct) for at least 15 years.
I can say they’ve been solid as a bank, I only ever opened an HSBC UK account as FD bungled their switch to Mastercard, I applied online and was open fairly quickly.
I qualified for Premier but didn’t take it as upon talking to a branch it seemed rather laborious (as in they’d have to send it to another team based abroad, they’d call me, do an application on the phone and presumably pick through my finances to see if I was eligible) so just went for the standard account, in hindsight I wish I’d chosen differently and chanced my arm with the online Premier application, as it seemed quite easy to open from the feedback on here, the card is nicer and the travel insurance is included.
The online banking is functional and does what i need, don’t care for the app or notifications - which some people on here seem to be more fussed about. The way I see it, I know when I’m paid, I know there’s money in there in the rare event I use my debit card, why do I need something to ding on my phone to tell me I have spent an amount, there is the receipt if I’m curious to know the breakdown of what I have spent it on and provides more detail.
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I had similar issues, I have an account, the online account creation failed (twice) they said come in with his ID and we will approve. Nope, he didn’t be there to prove he was alive (birth certificate, passport) wasn’t enough. I told them to cancel the application at that point.
Are they removing Advance across the business? Or just for Expats?
Ah, I didn’t zoom in 
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I have an Advance account (with Global Money) and if I (in the HSBC app) select ‘Current accounts’ to see what accounts are available to apply for, the HSBC Advance Bank Account is listed as an option. Must be a UK resident, etc…
Just apply online for a joint account?
Fuck what it says.
It says go branch when you want another account, but it’s always worked and they link it to the profile.
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Advance Debit card arrived today and it does look nice 
Just set up online banking and the app seems nice and clean
Will be switching across in due course
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The app will get a new look and some new features. Fairly sure before it didn’t really specify what the updated app would bring. Hopefully the role out starts soon.
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Any of the apps in other markets have been redesigned yet? They are all basically the same app with a few local changes, it would be smart for them to update all on the same day but also may stagger when each country gets theirs update.
US and Expat haven’t changed yet. Don’t have any account in Asia so can’t check those apps.
Looking at Google Play, they all seem to still have the current design. I did assume like you that this change would be coming to other markets as well, but cant see any sign of it just yet
I can see that as well. Exciting times! Hopefully in time for Christmas too!