Hi everyone I’m Anna (a Lead Analytics Engineer) 
We’ve just published a blog post diving into a significant change in how we approach data within Operations: shifting from a service mindset to treating our data as a product . You’ll learn how we’re using Domain-Driven Design (DDD) principles to structure our core business entities like tasks and complaints, making our data more trustworthy and reusable through clear ownership, documentation, and guarantees. This approach empowers our teams to self-serve more effectively , helps us navigate our platform migration, and is a concrete example of Monzo’s “data as a moat” strategy in action.
We’d love to answer any questions you have on this blog or our data modelling approach more generally!