There’s a coffee shop in my office building that I go to regularly, but every time I buy a coffee there I get a notification from a different company. It’s not that the terminals are mobile, it’s that the merchant doesn’t obviously match the premises and they work out of several. I’ll give specifics here, but I’m sure it’s applicable elsewhere to the extent that it’s worth addressing:
Vacherin are caterers in London; they tend to run coffee shops and cafes in shared workspaces, like WeWork and Workspace, but they never operate under their own name. They just take on the name of the existing cafe or building. The problem with this is that everybody thinks the merchant data is wrong. When I buy a coffee at the Metal Box Factory in Southwark, I want it to show my workplace. When someone else buys a coffee at CBRE, they want it to show their workplace. The people who work at Mace want it to show theirs… but the company you transact with, and the company whose name is shown in the transaction data (the not-very-pretty transaction data to distinguish it from the Monzo feed), is Vacherin. And their office is somewhere else (they only have a HQ).
For me, Monzo should display Vacherin and it should show their location and logo and this should be fixed for offices where we know they operate. Recently, I’ve seen their data update almost fortnightly in the Monzo feed to the point where the latest correction has the Metal Box Factory name, the location of CBRE and the logo of Mace. It’s not correct at all and is liable to be updated every fortnight as people report it. Vacherin don’t, and likely never will, appear in Foursquare results to be selected by users reporting transaction data as incorrect.
Without looking into it a little (as I have), people will always be inclined to update it to show their own place of work where, reasonably, they’d expect to see the notification come from - Vacherin don’t promote themselves as an independent vendor within the workspace coffee shop at all. To my mind, the only consistent and reliable data Monzo can show is that of Vacherin, even if it doesn’t match the many locations they work out of. Either that or we need to accept that the merchant data will change every week or two, and that it will be wrong for most people.