I’m sure it just a bug?
Oh yikes - mine is showing as that too!
It is a premium product after all .
Mine went out this morning and shows as £15 as normal in both the payment and in subscriptions too
My Plus is showing as £500!
Most likely it’s stored in pence and they’ve changed something so it’s not dividing by 100 first
Plus for me. Correctly showing as £5.00.
My premium showing £15.
It’s a big shame that customer service is not swift enough. Even though I did have possibly the night team respond at 0530 this morning. For me I’m sure it will get sorted as it’s been passed on to a specialist team. But for other Monzo customers that are highly conscious of money. The anxiety could be a lot. We definitely need a subscription refresh sooner too.
Honestly customer service makes me want to bash my head against a brick wall. They never seem to read anything! I sent them a message with a screenshot showing the £1500 and asking what’s going on. They responded with canned text saying “Monzo premium is £15 a month blah blah blah”. Yes, I know that. They didn’t address at all the fact that £1500 is showing. I really wonder if these are actually real staff or if it’s some sort of bot responding.
I think it’s a common problem with most front line support staff, be it Monzo, banks in general, or really any service. Usually they aren’t trained to recognise more technical issues or understand you’re reporting a bug, as usually they go down the “the customer must not understand” route and just send boilerplate responses.
I have the same issue reporting technical issues with websites, you’ll get a reply to clear your cookies (they probably don’t know how they even work) or restart your machine, as if that’ll do anything to fix an issue with their website. More companies need a “I know what I’m talking about and need to report a technical issue” support path, otherwise you get stuck with someone who simply doesn’t understand what you’re trying to report.
I would think they should know that their own premium subscription is £15 a month though? And acknowledge that I am alarmed by the fact that it is considerably higher than expected and send over to tech. I think it’s hard because I remember what the customer service used to be
They’ve now responded to my question asking if they actually read my message by passing me onto a tech team so hopefully they will sort it out.
I don’t know why you’ve wasted your time!
I had this issue with Wise, I reported I’d found a bug in the android app around some values being reported incorrectly and they just replied saying your transaction was successful.
I know it was successful I just wanted to report a display issue that is most likely a 2 line code/configuration change, I just wanted them to forward it to the appropriate team, but they ignored all of that and thought I was raising an issue about a transaction.
That’s the last time I’m reporting any bug in apps that don’t have a dedicated bug report contact!
Did you try saying “Shibboleet”?
Plus shows as £500 for me, but i’m confident it’s a mistake…
£15 shown here.
Was hoping it’d show £1.50
Hey folks! This is an issue just on the latest iOS test flight beta, and don’t worry you certainly won’t be charged that much
We’ll get an update to test flight out on Tuesday, for now if you revert to the latest app store version you should see the right number! The balance tab in Trends also shows the correct upcoming amount
Well, this is what testflight is for, imagine if this made it in the public release