In This Post, Jim tells Monzo that he signed up for a premium service and didn’t really get what he paid for. (Yes I’m aware of the many Monzo plus posts, maybe they can be consolidated)(and maybe Monzo might actually respond to this one)
From the moment my colleague showed me a monzo card “what’s a monzo” said I, I’ve been super excited to be part of the journey. It was different from my previous legacy bank. Instant transactions, details, in-built budgeting, a cool colour card. I was hooked
And so it started. I told friends, family, new work colleagues all about it and got people on board. I even went #fullmonzo. And, I still love what Monzo does…
So, no surprises I became an early stage plustomer. “Coming soon” was the catchword and I was ok with that. I had a new card colour to choose, interest on my main account and the promise of many other things…
Nearly four months later and;
- I’ve had to replace my card twice
- I’ve had to chase them for Swag (was offered a tshirt)
- Nearly all the offers are for London Based Companies (There’s a whole world outside, Monzo)
- I still can’t add any of the additional features that I signed up for
- There has been near zero communication around what’s actually happening
I presume this post will get flagged and torn down, so I’m not going to repeat what I’ve said in other posts but I’ll say this.
I’m an existing plustomer and the total radio silence around what’s happening with plus, what monzo is doing to fix the issues and why new plustomers are getting items not available to existing customers is not acceptable - I’d like Monzo to write an explanation please around how they’ll fix it.
Peace Out x
EDIT: These are constructive comments, and I would love the opportunity to work with someone from Monzo to help improve it. I’m an Agile Product Manager by Trade, so I totally get how development works