I urgently need assistance regarding a payment I mistakenly transferred to the wrong my Monzo account number. The funds have not been returned to my account, but I have received a BACS copy of the transaction.
Could you please confirm which department or team I should send this BACS copy to, so that my funds can be traced and recovered as soon as possible? If there is a specific process or form I need to complete, please provide the details.
You’ll need to contact support in the app, this forum is mainly other customers.
If you’re not a monzo customer, email help@monzo.com explaining and providing your name, address, bank details used to send the payment, sending bank; and your proof of bacs payment, along with the receiving bank account details and they may be able to help.
Though, confirmation of payee would have told you if the account was not correct, did your bank not verify the name?
If it did; it could be a scam.
Are you sure the person you sent the money to is legitimate?