That’s mental, the inconsistency between Cops sometimes is a joke
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Actually, I might has misremembered. I think this was also the case for us - I just remember having a few weeks to sort it. That makes sense.
Yeah this is pretty rubbish. I totally get that customer service might be stretched at the moment but giving out conflicting advice is a much bigger issue IMO
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It is frustrating. I had to call first direct yesterday - I haven’t used my account for months (nearly years) and had forgotten my log in details. It did make me realise, I wish I had a bank with Monzo’s features and first direct’s customer service…
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They just ended my call advising nobody was available to take it and to try again later.
No response on chat yet.
Still no response. I’m worried about texting in the chat function again in case the text resets some sort of waiting time count.
If Monzo want to be taken seriously as a bank they need to sort this out. I need to access my money and they are uncontactable…
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I thought the two options they used to have was a good idea, one for urgent enquiries and one for not so much.
Shame they got rid of that
I thought they were going back to that?
No idea, hope they do though
I don’t believe that it does anymore, see the below:
So you’re already assigned to a COp, and they should respond again without you going back into the backlog queue.
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Just managed to get through to someone on the phone, exactly same time as someone answered the chat. Been told it’s been sent to a specialist team and they can take 24 hours to get back to me. I’ve requested a call back and raised a complaint.
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Thanks for this, good to know
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Probably got abused like everything else seems to 
(not saying this situation would be)
However, last I read (from memory) is that depending on what options you select from the bot at the beginning determines its priority.
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Hate to be the customer who says ‘I need this resolving today’. Jeez, I’d hate me if I was on the other end of the phone.
Absolutely no way I’m risking this with Monzo!
I hope you manage to get this sorted today
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Specialist team came back very quickly at 13:30 - payment made, so all went well. Thank you Monzo, excuse my anxiousness.
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I’m so glad you got it done in time.
I’m in the same boat in sometime in the next week and I’m now very anxious that it will go wrong and considering starting to move my deposit over to my Halifax account, arghhhh, I don’t know what to do!
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I would say at least contact them one day before - and if they say they can’t do it, ask them to put through to the specialist team regardless so you’ll be sure to get it done the next day
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Congratulations!
I remember how stressed I was on transfer day, and that was being able to go into a branch and speak to someone.
Raising limits may not be something customers do every day, but in my eyes, it’s the kind of thing Monzo HAS to get right every time, as raising limits is often part of a hugely stressful event for a customer.
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Tagging you in on this, hope you dont mind.
I’ve just actually mentioned on another thread about how when it comes to purchasing my first house in the coming months ill be avoiding monzo and its for reasons like this and just a general lack of confidence in this process on what is a very stressful time for a first time buyer in particular.
How do COps get their knowlegde on things like this, surely things like this should be stressed to all have the same uniform approach so as not to cause people unnecessary stress and delays which could cause to be costly.
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