Just signed a family member up to first direct, realise one of the aims of Monzo is to avoid the below…
(apologies for the long post)
So we can continue processing your application, please send us one document to verify your identity and a separate document to verify your address.
We understand this may seem like a lot to ask for but we need this information to help keep you and your money safe from fraud and financial crime.
There are 2 ways you can send us your documents you can upload them electronically online (with the exception of non EEA passports and national ID cards) or send us certified photocopies in the post.
If you choose to use our online service you won’t need to get your documents certified although you will need a PC or laptop device with a webcam.
To use this service, please visit identify.firstdirect.com and follow the on screen instructions.
You’ll need to enter some details including the reference at the top of this message, so keep it handy. Please make sure the information is shown clearly on any documents you upload we’ve included a list of the ones you can use below.
If you’d prefer, you can send your documents by post. We can’t accept the originals, so we need photocopies to be certified by an independent professional person who’s seen the original documents details of who can certify them and how to do this are shown below.
Any document you send must:
be a certified copy if sending by post*
*be current/valid and not due to expire in the next 3 months
*not be an internet or branch print-out
- show your full name (not initials) and address details matching your application.
Proof of identity
Take one document from this list and have it certified - please don’t send original documents.
*current full and valid passport - we can’t accept temporary ones. If you’ve recently changed your name, please also send certified copies of any supporting documentation. As we only offer accounts to UK residents, if you send a non EEA passport we’ll also need you to include a Visa confirming your right to live in the UK
*current full or provisional UK photocard driving licence (not including counterpart)
*current National Identity Card which must include a photo (for European Economic Area or Swiss Nationals only)
*current Northern Ireland voters card.
Proof of address
Take one document from this list and have it certified - please don’t send original documents.
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UK bank (excluding first direct), building society or credit union statement. These must include name, current address and be dated in the last 4 months showing active transactional history
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UK credit card (excluding first direct) statement, dated in the last 4 months showing active transactional history
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utility bill for your home address e.g.; gas, electricity, oil or broadband, dated in the last 4 months
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landline (not mobile) telephone bill for your home address, dated within the last 4 months
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Sky or cable TV bill for your home address, dated in the last 4 months
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Council Tax bill for your home address and the current billing year or reminders and demand letters, dated in the last 4 months again within the current billing year.
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water rates bill for your home address and the current billing period or reminders and demand letters, dated in the last 4 months again within the current billing period.
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UK mortgage (excluding first direct) statement from a recognised lender, dated in the last 12 months
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HM Revenue & Customs tax notification or summary, dated in the last 4 months or billing year
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Benefits Agency letter (Department of Work and Pensions (DWP), Jobcentre Plus, Child Benefit Office or Veterans Agency) confirming your rights to benefits, dated in the last 4 months
**How to get your documents certified
Ask one of the possible certifiers from the list below to write the relevant statement on each of your photocopied documents and sign to say they verify them. If any of your documents are more than 1 page, please ask the certifier to complete the below on the 1st page and sign and print their name on each individual page.
We can only accept the following as certifiers, they must be registered and based in the UK : Barrister, Licenced Conveyancer, Chartered Accountant, Chartered Legal Executive, Dentist, General Practitioner, Member of the Judiciary, Member of Parliament, Nurse, Midwife, Optician, Pharmacist, Solicitor, Notary and Independent Financial Advisor.
A. For documents that contain a photo:
I (full name of certifier) confirm that this is an accurate copy of the original and the photo is a
true likeness of (full name of the customer).
B. For documents that don’t contain a photo:
I (full name of certifier) confirm that this is an accurate copy of the original for ( full name of the customer).
Each document must also include the:
*reference number at the top of this letter
*certifier’s signature and full name - they need to sign as an individual not for a company
*certifier’s occupation, company/professional address and phone number, ideally on letter headed paper.
*certifier’s professional registration number if they have one
*date of certification.
It’s important each document includes this information as without it we may not be able to accept them.
The person signing must be active in their profession and can’t be a relative, friend, or someone who lives at your address. We may contact them for further verification.
For more information on the documents you can use, visit firstdirect.com/security/how-we-help-protect-you-online
Please quote the reference number at the top of this message on your documents and send them to first direct, 40 Wakefield Road, Leeds, LS98 1FD.
In the meantime, if you have any questions please give us a call on 0800 917 24 24 and we’ll be happy to help. Lines are open 8am to 9pm Monday to Friday, 8am to 5:30pm Saturday and 9am to 5:30pm Sunday.