Issue:
After making a virtual card transaction from a pot, it is not possible to change the transaction to a flex transaction. Any eligible card transaction should be transferable to Flex, but this seems to be an exception/bug. Please look into this.
Similar to: Can I use Flex for payments from a virtual card linked to a pot?
Details to reproduce:
Make a payment with a virtual card linked to a pot. Thereafter select the transaction and note that no Flsx options are available. OS:
iOS 15.6.1 Device:
iPhone 11 App Version:
4.51.0 #854
It wasnât clear from the linked thread that this was intended behaviour. Are you sure that it is intended to work like that? The app suggests that exisiting transactions from the last 2 weeks can be changed to Flex transactions. No mention of virtual card / pot limitations. Seems like an odd limitation, as mentioned in the above referenced thread.
You could, for argumentâs sake, get a refund then purchase with Flex directly.
You canât use virtual cards assigned to pots or any other virtual cards except the main flex virtual card, or your physical monzo card to go back in time.
Iâm sure someone here will notice the unclear-ish page youâve referred to and get some clarity on which cards can and cannot be used.
@TheoGibson the âtwo ways to flexâ page in the app help section doesnât make it clear virtual cards canât be used.
Not all virtual card transactions are affected though: Purchases that I make on a virtual card thatâs linked to my main account can be changed to Flex transactions later.
the âtwo ways to flexâ page in the app help section doesnât make it clear virtual cards canât be used.