There I was a couple of days ago, whinging here that I was disappointed my new Monzo card, when it arrived, wouldn’t have my name on,
My snazzy new coral card (I need sunglasses lol) arrived this morning and I had my first experience of customer service at Monzo - I forgot my pin! A quick message on chat with a very helpful customer service guy and he set up for me to use fingerprint access on my account, then I was able to log in to see my pin. Speedy and superb customer service (they may rival First Direct yet!)
I then made my first purchase, a boring purchase, 40 litres of cat litter. Payment went through faster than the speed of light, but what shocked me the most, an alert from Monzo popped up simultaneously to tell me my purchase on my account. Wow! Very cool, I like it.
I then fiddled around in the app, setting up budgets etc.
A fab first use of my new Monzo card.
I’ll even admit I can live without the name on my card till current accounts are live