There I was a couple of days ago, whinging here that I was disappointed my new Monzo card, when it arrived, wouldnāt have my name on,
My snazzy new coral card (I need sunglasses lol) arrived this morning and I had my first experience of customer service at Monzo - I forgot my pin! A quick message on chat with a very helpful customer service guy and he set up for me to use fingerprint access on my account, then I was able to log in to see my pin. Speedy and superb customer service (they may rival First Direct yet!)
I then made my first purchase, a boring purchase, 40 litres of cat litter. Payment went through faster than the speed of light, but what shocked me the most, an alert from Monzo popped up simultaneously to tell me my purchase on my account. Wow! Very cool, I like it.
I then fiddled around in the app, setting up budgets etc.
A fab first use of my new Monzo card.
Iāll even admit I can live without the name on my card till current accounts are live
Great to see everything working out well so far. Iām sure (like most of us now) that when the current accounts arrive and we all receive cards with names on it will be a bit weird!
Oh I thought this was quite a neat security feature, we all know our name right itās one less thing a potential fraudster / thief has after getting hold of your cardā¦ Is there is different legislation around current accounts or is this a choice, because enough people find it odd?
I thought I read that the name isnāt actually needed when using the monzo card, so the fact that the theif wouldnāt know it is not really a security feature
Anecdotally, I know many people that would prefer a nameless card. Especially in this day and age when you can look anyoneās name up online and find out quite a bit of info about them.
The fact that our cards donāt have names on them, is my cousinās favourite feature! He has a unique name, unique enough that heās the only person in the world weāve found with that name. And on top of that, heās a hugely successful music producer and songwriter who has produced/written for some of the biggest selling artists in the world. So he doesnāt want random shopkeepers, bartenders, etc looking him up, he values his privacy quite a bit.