First Direct Chat

HSBC were sending those “payment created” notifications for quite some time before they started with transaction notifications. I think they were sent when you created a new payee.

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I’d never received one in the past, maybe as I was still on the app when setting up the payee :man_shrugging:

Shows nice in the top banner though. The HSBC logo is tiny! Like a dot. Hard to work out what it is til you swipe down, wheres FD shows as a black circle with white fd in it.

To add, Push Notifications is still in the What’s Next section of the app.

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Of course! :man_facepalming:

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There was a thread, on a different fintech forum (I forget which) which, at the time of the rollout of the HSBC Notification seemed (with what looked like internal knowledge) that they were coming to FD next and would be soon.

Wonder why they haven’t? I’m guessing two different systems and different tech stacks

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First direct does run a lot smoother than HSBC.

I just hope they don’t bring across the terrible spacing between merchant/payee and reference like HSBC does :melting_face:

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I remember that. M&S Bank’s notifications did materialise and now First Direct seemingly are at the start of a rollout too. I imagine that they are just very behind schedule!

It doesn’t seem to be that different for either on iOS for me.

That seems deliberate to me to scare people away from sending money to non-CoP supporting accounts. I agree it’s a misleading message but it’s probably purposely designed to make it look almost impossible to send the money (unless you’ve read all the small print).

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I can see the wording being correct if you extend the statement to say “Payee account is not supported by the Confirmation of Payee check system”.

The reasoning for the message is probably as @SebH says, they don’t want people to take a risk that they don’t fully understand (people automatically clearing away clear and straightforward error messages is a real problem).

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Looks like FD have enabled Insights/Spending. Just logged into the app and activated it.

Push Notifications and Budgets are now the only things in What’s Next for me.

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I activated it ages ago. The switch is toggled on but nothing seems to happen :man_shrugging:t3:

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I had exactly the same before, but now I have an insights tab and can view spending by category or merchant. I’m on iOS.

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Edited
I’ve activated it now. Can’t say I’m blown away but it’s better than nothing.

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I agree, it’s nothing spectacular, but at least it’s an improvement. Will be interesting to see what budgets is like when that arrives.

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It will also be interesting when they rollout notifications which Monzo and others have done for years.

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Actually it’s the cleared balance (not the available balance including pending transactions).

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Here’s a prediction: It’ll be shit. Like all of fd’s “basic” functionality.

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It does affect the avaliable balance, so you do know that it’s gone through at least!

First Direct do show the pending transactions, so they are better than Co-op in that respect, but I understand why people don’t like how they present balances as it is quite unusual.

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So do the first direct and HSBC apps show the balance in different ways?

(I should know as I have both, but I don’t use fd)

That’s right - for some reason, First Direct treat the cleared balance as the primary balance; HSBC treat the available balance (which includes pending transactions) as primary like most other banks.

I have no idea why this is the case, but it is.

I assume M&S Bank also used to do things the same way as First Direct, back when they did current accounts, but I never had an account with them so I can’t be sure. It seems like their platform is more of a copy of First Direct, though, than HSBC itself so I wouldn’t be surprised if that is how it used to work.

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True, although (at risk of seeming like a downer here!) First Direct and HSBC seem to have settled on a £500 limit for cheques paid in via their apps - whereas the majority of banks seem to have adopted a much larger £1,000 limit which is clearly more useful.

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Ah yes, I see what you mean.

As soon as you have two or more payments pending it gets very difficult to keep track!

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