I know this is a serious nit-pick comment, but that isn’t exactly what Monzo and many other banks do. It’s actually more like “treat all pending transactions as immediately cleared even if not”. This is because Mastercard and Visa operate in such a way as to have a two-stage process where spending is first authorised and then, later, processed and settled. Because the vast majority of authorisations go on to be settled it makes sense to do this - but HSBC do still show the pending transactions on the account with both First Direct and HSBC itself.
Yes, although the account page shows all the balances including available. I agree that the headline figure on the account list should be available balance though, to be more consistent with other banks. Otherwise they risk serious customer confusion!
I just wanted to point out, in the spirit of fairness to First Direct, that they weren’t actually doing anything “wrong”, technically.
It’s still annoying if it’s not consistent with other banks, though, and I think the ship has sailed on the main balance now being the available (including pending) one at every bank really - it’s become the expected standard.
Was there some regulation on how this needed to be displayed?
I know the banks were advised to adjust the balances to reflect the customers actual available money ie removing the overdraft from their available balance as it’s not clear or transparent what the customers own money is.
Monzo do this really well in the fact they don’t openly have the overdraft visible until you’ve entered it. This is how I would expect full transparency of your own money, before using the banks.
Wonder if a complaint to FD would bring it to their attention.
Oh I know but in simple terms it’s a feature that I would want. FWIW I’ve always had a soft spot for FD, but as someone who values app functionality over other things, they’re behind the curve too much
I might be wrong here, but I seem to remember there was a change in the law which prohibited banks from including an overdraft in the available balance figure. However, that didn’t include a requirement to make available balance the default balance.
Shortly after that, many banks decided to make the available balance figure the default as it became a simple “account cleared balance minus pending transactions” sum, whereas previously it was that plus any overdraft on the customer’s account which was very confusing to people and the concern was that it “encouraged” people to use their overdraft and treat it as part of their funds.
Not sure if this was there before, but since the latest app update, the “What’s New” area, under Help, Discover seems to have been updated.
The “What’s Next” tab now has a Budgets section. I remember Insights, Spending and Push Notifications mentioned before, but not Budgets. It might just be me though!