Have you checked in a mirror?
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I think FD have you sussed. Anyone who still has a Lindt Easter egg clearly doesn’t exist 
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Thankfully it’s not mine
Are you trying to do an internal transfer, transfer out to someone else, or transfer in? This is really odd stuff
maybe your a vampire
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To me, I understand the triggers and where it may look unusual.
Finally somewhat sorted:
Apparently new accounts take a while to be loaded from a customer service perspective
Typical HSBC behaviour where money moves from accounts and gets held in another of their accounts for additional checks and they don’t tell the sending customer (even though the advisor read out some spiel of saying they’ve contacted me - they haven’t)
They said adding a nickname as well as your real name can sometimes trigger this too - isn’t the point of a nickname to add the payee as something familiar (definitely did not get those mixed up)
My telephone banking access wasn’t set up so we set that up today meaning the advisors can now find my account - still baffled by this when I offered to give the details of my account
Questionnaire completed and fraud have been asked to release the funds now I’ve “responded” to their reach out regarding the transfer
To add, I don’t mind payments being halted on day of account opening, I understand that, what I don’t understand is the payment moving from my account at 6:30am, being told it would arrive at my Monzo account within 2 hours of this, and it’s took around 7 hours of chasing to have it resolved with false claims of contact.
Fair to say a complaint has been logged and it’s very unlikely I will utilise the account in a way I aimed for, if at all.
Oh, and, said funds still not arrived in my Monzo account.
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Yeah I’d sack them off after that, pathetic systems
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Surprising, I used to be an FD Customer back in the day and they were as excellent as everyone said they were.
Sounds like things have got worse!
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I’ve just opened a First Direct account to take advantage of their switch reward (£150) - i won’t be using it beyond the time it takes to match the switch criteria. I’m often sending money to friends after 6pm when we’ve been out for drinks or food so FD won’t be the best account to use for this…
I also had a problem where I never actually received my telephone banking password in the post so I had to call them and explain. They let me assign one over the phone as I’m still waiting for telephone code in post after ~3 weeks.
Phone service seemed excellent though - it rang 3 times and I was then able to access my account after a couple of minutes.
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Whilst the service from the advisors was nice, the functionality lacked big time.
Very bad taste for a new customer, less than 24 hours in and it’s not been great.
The last lady I spoke to did say transfers probably won’t be an issue once they know how you manage your account.
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I have a switch scheduled soon but not heard anything about if its been accepted or not. Asked them a few times now and they just say ‘check back soon’.
Half expecting the switch to just happen and then have to deal with any fallout from it which should be minimal.
I do like how simple their card design is, although the little braille ‘dot’ feels more like a mistake than anything.
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What part of the process is this?
I opened an account just over a year ago, and the process back then was to apply online via web form (they didn’t open accounts via the app then) and my application was referred so I had to wait for the outcome. Presumably it was then manually reviewed by underwriters, who approved me. I then got a text (I think) to say I’d been approved. I started waiting for paperwork at that point. Inexplicably, the first thing to arrive was my card PIN - followed the next day by the card itself. The text had mentioned words to the effect of “your welcome pack has been posted and should arrive within a few days - once it has you can call us to activate your account”.
I resented the forced call to activate my account, but since I had my debit card (which included sort code and account number) I decided to call straight away without waiting for the “welcome pack”. I immediately asked if I could activate with just my debit card and the person I spoke to said I could. I was asked to set up my security questions for telephone security and after that I was able to set up online/app security. Then I was fully in to my new account and the actual welcome pack arrived about 5 days later. It was about that time that I finally phoned back up to arrange the switch, with everything then working, since I hadn’t arranged it during the application as you can’t when you are referred - and they only let you arrange switches over the phone if it isn’t done during the application.
Do they sometimes post out a temporary telephone password then?
I reckon they messed up and haven’t bothered to fix it…
or they just haven’t realised 
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So I think I was meant to receive an initial telephone password which you use to activate your mobile/online banking so you can get into your account and change whatever you need to etc.
It’s meant to make the process as automated as possible without getting in touch with customer service (i think?)…except mine never arrived, so I had to call them anyway.
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Let’s hope they sort it.
I do love how clean the app is. Literally nothing, no ads, no marketing, the odd pop up box comes up but it’s somewhat relevant about maintenance or national insurance going up etc but easily removed.
Just conscious about being caught in checks all the time but time will tell.
Don’t even notice the card in Apple Pay 
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Ah, maybe that was supposed to happen back when I applied too, but I possibly short-circuited it by phoning up and speaking to them before the letter had even been generated!
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I love the design of the FD card, makes me wish they had an app like Chase’s but with permanent dark mode instead of the white/blue that Chase currently have.
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Good point about the app!
Why, if their brand colour is black, is the app almost completely white?