When I switch on fingerprint security it reverts to no security every time I log out and in again.
This is particularly a problem at the moment because the app is not recognising my fingerprint most of the time. I think this is to do with too short a time interval for my finger to settle.
To reproduce: Set fingerprint to unlock, log out, log in => no fingerprint security.
There is talk elsewhere that the app requires a PIN if fingerprint recognition is turned off. I do not see this happening, it just opens.
How often do you log out? There is no need to do so as a standard action when closing the app.
Logging out resets your app settings back to default, which for security settings is no authentication on opening the app and pin authentication for things within the app such as sending money to another person.
This hasnāt been reported in a long while, I believe it has now been resolved. I certainly havenāt had it happen to me and my app updates more frequently because Iām a beta tester.
I am not a new user and much of the time this seems to have behaved properly. I had the āswitching security offā issue back last August and it appeared to be fixed, but has now reverted.
I log out as seldom as possible, but because the fingerprint recognition is now frequently failing with a āmoved too quicklyā message even when Iām really really careful (I donāt get this from other apps), if I do it a few times then I am effectively logged out. It is becoming a pain.
I donāt know how the API to the fingerprint reader works, but Iām wondering whether there is a sensitivity parameter that has changed and now is set wrong for my phone.
If there was a PIN alternative then I would use that.
Resetting back to default after logging out is bad practice. I thought that had been stopped after I raised it last year. If occasionally due to an upgrade a reset is needed then it should be a one off and properly flagged. The stealth removal of security really shouldnāt be happening.
Strangely itās been behaving better recently. Maybe Iāve just been hyper-careful with my finger movement! My other fingerprint apps still all work fine.
If I understand correctly you have fingerprint authentication enabled currently and youād like a passcode instead?
If thatās the case how would a passcode make any difference to your situation. Surely your fingerprint is far more secure at protecting your account from your daughter?
Anarchist
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14
I read it differently. Has a fingerprint scanner, but it doesnāt work for some unknown reason, and so has it disabled. So wants to set a PIN instead.
() If you disable āUnlock app with biometricsā in Settings ā Privacy & Security, then you can simply open up the app whenever and see things. Only when you want to transfer money out does the PIN authorisation kick-in (or biometrics, if you have āAuthenticate with biometricsā enabled)
It would be nice to have a setting that somehow neatly provided:
No PIN/biometrics required to open app
PIN required to open app
Biometrics required to open app (with fallback to PIN)
Monzo are not interested in solving this issue.
It is the main reason that they cannot be my prime account.
I have been asking for nearly 2 years for a PIN authentication on opening or reopening the App (like Revolut or Starling or even First Direct). When biometrics donāt work it provides a respectable level of security, but Monzo are not interested in providing this - they seem to assume that biometrics will always work. Hereās news - they donāt and I suspect itās a Monzo problem, not a problem with my phone. Why? because I have biometrics working correctly with other Apps.
Their main argument is that itās OK because you canāt transfer money without a PIN (this is true, but it exposes details of your account balances, transactions etc to anyone who has managed to access your phone when it is active (I donāt want to have to switch my phone off every time I am not using it for a couple of minutes).
So meanwhile they are putting energy into other areas, and ignoring a significant security loophole. Itās a shame because technically itās not a big deal, so it must be a deliberate management decision.
I have tried, Iām not trying anymore. I know they are not interested. So I would advise looking at alternatives if you want a secure account. By the way, Revolut do a great account for kids.
Meanwhile I use Monzo for small things, where I can keep the risk under control, but I am sure I will move away in time because they simply will not listen.
You have an iPhone. Monzo think that security is important for iPhone users, but not for Android users.
I am not buying an iPhone in order to get security on my Monzo account!
Itās ridiculous, but thatās the way they want it.
NOTE: I do secure my account with a third party product, but itās not ideal and it only kicks in after the App has been inactive for a while.
) If you disable āUnlock app with biometricsā in Settings ā Privacy & Security, then you can simply open up the app whenever and see things. Only when you want to transfer money out does the PIN authorisation kick-in (or biometrics, if you have āAuthenticate with biometricsā enabled)
