Feedback regarding the current account onboarding process

[alexs (Alex Sherwood)]

@jack

There doesn’t seem option to chat or get help during the sign up process, but only after you’ve activated your card

That’s correct, if you did need to contact support in the meantime, you can email help@monzo.com.

@jack

Why couldn’t I scan the card with the camera to activate it?

This feature is still being designed.

@jack

I was unsure where to go to find my account number and sort code initially, would be good if I was just told this as soon as it was available without having to hunt around in the app (it still doesn’t make sense to me that this is in the “card” tab of the app

That tab will be renamed as Accounts when the full current account app is rolled out. We have a very basic version of the UI during the preview & lots more is ready to be added.

@jack

Is there an easy way to transfer direct debits over from my previous account?

You’ll need to contact the merchant, to ask them to transfer you until the CASS is available.

@jack

It seems I can’t schedule a payment if I don’t have the funds to make the payment at the time I schedule it. I tried to do this (admittedly I have not tried any other bank payments yet) for the 1st September (repeating every month), put in my pin, and just got an alert saying “Problem: Sorry, there was a problem sending money. Please try again momentarily”

Please report this issue via the in-app chat.