First of all, it was my general opinion and not a fact!
My intention is not to target monzo interviewers.
I am trying to help improve your current interview process by providing you guys constructive feedback.
Also, just to highlight that in my case, the decision was made by one person who was interviewing me .
I understand you appreciate honesty and openness. Believe me, it’s not an attack on the level of professionalism you guys operate. I am just trying to highlight little improvements that is needed based on the experience I had. Interview is a two way process. Thus, my feedback/ opinion is equally important.
Having been in the recruitment process myself, I can honestly say I’ve never been through a process as excellent as Monzo! I had been selected to attend an interview down in Cardiff. As I’m just outside of Glasgow, Monzo was excellent in trying to arrange to get me down
I had a few personal things happen which resulted in me being unable to make it which I was incredibly gutted at.
I have been told I’ll be kept on record on the chance anything else comes up which I really really really do hope is the case
I’d like to leave feedback on how my recent experience on the Monzo application has been. Having read the experience of previous applicants on here and on glassdoor, I can say for sure that Monzo has definitely improved the process and I agree with Ryan, it has been excellent.
I applied for the Weekend Customer Operations role last Thursday in the morning and I was shocked to see that I had gotten a reply on the same day within hours! I was expecting a reply within a few days but, in the email I was asked to do a task and once I completed it I was invited to a final interview which involved two 1:1’s and a group session interview down in Cardiff. I really enjoyed being in the office and I got along with everyone so quickly! The atmosphere is so friendly at Monzo and even those who also got invited were so friendly and I told myself that this is the place to be. I’ve found out today and I had been offered a role on the team and I am thrilled! (See you all in the help chat soon )
Some feedback I would have is:
It seems that when I was being interviewed I wasn’t asked about my CV or my previous experience which I thought was strange, but tbh I did prefer this style of interview
I wasn’t sure of how the day was going to go, it was just walk in and wait to be called, which was fine, but I guess it would have been nice to know that I was going to have my group interview first and then 1:1’s
Other than that, I really enjoyed the process and still would feel the same if I didn’t get the role
I don’t work at Monzo but am currently in the process of another try for a role in London and have been checking this feed from time to time - can see nobody has replied to this yet so may as well offer my thoughts in case they help!
I’ve been through the first stage of the application process a few times now and the thing that I think maybe catches your partner out is why he’s applying? He may have the skills but if he’s applying purely for the career opportunities he may miss out if there someone else who is applying because they really love Monzo and believe in what they are doing?
Monzo do some really amazing stuff (as I’m sure you know having recently joined) so if he can demonstrate that next time I’m sure he’ll be more successful!
As a side note, this is actually my fourth application and I have got further this time round than I have before so I would advise him not to give up!
Wanted to leave my feedback as I recently interviewed for a Customer Operations role in Monzo’s London office.
The process was extremely fast. One of the hiring team emailed me the morning after I had applied and asked me to complete a question-based task at home, which took me a couple of hours.
After I sent that back, I recieved a reply the same day with an invitation to interview. My interview was only 3 days after I had applied, which was pretty good!
The interview process was fantastic! I started with a group task, where I had to work together with 5 other applicants to prioritise and solve some potential customer queries.
After that, it was two 1-to-1 interviews with some Monzonauts. The first focused on me as a person, and the second was to find out if I was suitable for the role. Both were a little under half an hour, and the two Monzonauts interviewing me were very friendly.
I was fortunate enough to receive an offer from Monzo just a couple days later - which of course I accepted with no delay!
The process is extremely worthwhile and valuable, regardless of the outcome. If anyone is thinking of applying for a role with Monzo, I would definitely recommend that you do.
Super excited to be joining the team shortly into the new year!
(See you all in the help chat soon 
)
crossed for next time!
can’t wait to get started!
See you on slack soon.
