As many of them that we feel are right for the job!
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Hmmm. That reply may have seemed funnier if Iâd actually gotten the job 
(or not applied)âŚ
I was just wondering how many people you estimate will progress past the interview. If youâre right in saying that a few dozen are being interviewed for weekend COps, then I guess me not getting the job isnât as terrible as it couldâve been - although I guess that depends on how many others that interviewed with me did get hired.
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Itâs a little hard for me to comment on that since I obviously havenât looked at your specific application, but there are so many different reasons why we might choose to not make an offer. Iâm not regularly involved in hiring, but I have been involved in it at various times in the past, and had to make final judgement calls (with the other folks involved, as we have a multiple stage process) that resulted in some people getting hired and some people not, and it is by no means an easy task.
Weâve also been proven wrong in the past. I can think of at least one example where we didnât offer someone a role, they then came back and applied again further down the line and got it, and now itâs hard to imagine what this company would look like without them (I wonât identify them as I donât know if itâs something theyâve mentioned here already, but it is someone whose name many would recognise).
So, I guess my point is, itâs important to not try and take it personally when an offer hasnât been made. Thereâs just so many variables involved. I know thatâs easier said than done.
Also, my previous reply wasnât intended to be funny. It is the truth. We donât work on percentages and say - we have 20 people and we will hire 50% of them.
If we interview 20 people and all 20 people absolutely blow us away and ace every different part of the interview with different people, and everybody involved says âYes, we absolutely must hire this personâ, then weâll make 20 offers. Of course, thatâs rarely the case! So on that basis, itâs difficult for me to say how many people will progress past the interview since I donât know anything about any of the candidates and havenât looked at their applications.
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Itâs impossible not to take it personally, especially when the feedback given is along the lines of âHowever, they felt you were less strong in showing awareness of the needs of customers and making sure these were always considered in decision making.â. That sentence makes it seem that the ability to find the awareness of the needs of customers is an innate trait that you either have or you donât have - and it most assuredly isnât.
Now, granted, this was my very first job application, and I probably couldâve been a bit better at not stumbling over my words in the interview, and the feedback I received does make sense - having painstakingly gone over every response to my interview questions in the days after that email, I can see which answers wouldâve given them that impression - if I could repeat the interview (I wish that device in Ctrl-Z was real, it would be exceptionally useful), and change some of my responses, I might have had a much better chance - but interviews arenât done in retrospect 
Thatâs good, and funny wasnât really the correct term, more like less hurtful⌠granted, you could hardly know Iâd applied and not been made on offer.
Is this allowed? As I said, this was my very first interview, and I wouldâve thought that if you got through to an interview (bearing in mind Monzoâs multi-stage process) and didnât get an offer, then it wouldnât really be appropriate to try again (for the same role).
Now, the same email saying that they werenât making me an offer did say that the interviewers âalso felt your skills and experience might be better suited to a more technical role in the futureâ. If this means with Monzo, then thatâs good - it means that while they didnât think Iâd be suited to the role of COps specifically, they didnât have a problem with my personality, or how it goes with Monzoâs philosophy and tone of voice. However, the future can be a far and scary place
I think my main issue is that it was my first interview, and I really wanted it to go well. Iâve no idea whether or not the interviewers liked me as a person, and they just saw that I may not be best placed in a customer support role, or whether they completely hated me an everything I said was completely wrong. At least Monzo were quick with the rejection email though, so I wasnât kept stewing. I was a nervous wreck on Thursday and Friday morningâŚ
Liam
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Hi Liam!
I wouldnât worry too much about it, or read too much into it. Congrats on getting your first interview! I would apply to as many companies as you can find who you think youâd like to work for, and gradually youâll get better and better at interviews, which are a skill in themselves. Clearly weâre now well off topic from the person with the payable order, but there are quite a few people I know on here who have applied to Monzo with a number of different outcomes, some of whom are very talented indeed and didnât even come close.
Good luck with your job search!
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My last off topic post, I promiseâŚ
Iâm still in University, and this job with Monzo was perfect as it was weekend only (and remote) As someone that has trouble interacting with people in real life, a ânormalâ student job isnât really for me (such as working in McDonalds or in some other basic serving capacity). I also go back to my Mumâs every summer, so remote is required.
Before find that job with Monzo, there was nothing suitable for me - and Iâd checked! It just hurt that Iâd not been successful (and the lack of emoji in the rejection email was quite glaring considering every other email was full of emoji).
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Ha ha - thatâs interesting. I certainly wouldnât risk emojis in a rejection letter (even if I was a manager at Monzo), but clearly itâs a matter of taste if you think theyâd have helped!
Look forward to hearing when you get that first step. Rejection gets less painfulâŚI once knew someone who wallpapered a room with them 
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Hey Liam,
As others say, donât sweat it too much. Other jobs that are just as perfect will no doubt come up in the future, and Iâm sure Monzo wouldnât be against an interview again in the future if things change. People change, roles change, and opportunities to develop and grow always come up.
I applied at my current job twice, a year apart, after not getting the job the first time around.
Itâs always useful to consider the feedback - and it sounds like Monzo have given you some useful feedback - credit to them on that - Iâve had a lot of interviews where any feedback, rejection or otherwise is just absent. Think about how you can use that feedback to show off your strengths again in the future. Feedback is a gift, after all.
On the last point, about emoji - I really wouldnât read anything in to that. There are times when more formality is needed, and I think thatâs definitely one of them. Iâd consider it super unprofessional if I received an email with a job rejection with emojis in it - not even sure which ones youâd use!
Youâll nail the first thing soon - come and share with the community when you do 
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Hey @Liam_W, Iâm not going to repeat what others have said, but they speak a lot of sense!
All I will say, is that if you feel you are suited for a role, you should absolutely apply again - There is no âlimitâ to how many times you can apply for a job, and it might be that the time in between the first and second applications has given you time to grow as a person (or work at a particular skill which is useful for the job).
I know a lot of people who are doing the job they love, having been rejected the first (sometimes even the second time).
So donât feel down about it, other opportunities will come your way, and next time, youâll be more prepared for the interview!
On a side note - When I was younger, I wouldnât go straight into an interview with the job I wanted - I would apply to 2 or 3 other places (and get an interview with them), just so I could hone my skills (being interviewed is absolutely a skill!)
Any the end of the day, if I was offered multiple jobs, Iâd be able to chose which one actually suited me best.
Good luck!
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I donât think I can say anything better than what everyone above has said! 
With regards to secondary applications, we generally wouldnât look at another application within 6 months of a rejection, and after that weâd obviously be hoping to see that any previous feedback given has been taken on board.
Thereâs not really anything I can say to make it sting less, but the fact that youâre willing to look at what you could have done better shows the right attitude. Iâm sure you will find something great, whether with us in the future or elsewhere!
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Iâd apply for this job coz itâs what I do now (I actually do more) and coz I am totes amaze.
I wouldnât get it though coz forum 
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Just feeding back my recent experience for the Lead Product QA role. I was not put forward to the third stage but had an interesting experience nonetheless and would like to give my feedback 
I thought the online application form was interesting and challenging questions were raised. Also, I applied for the job because I felt my experience so far is well suited based on the role description- and seemed to line up exactly with what Monzo were looking for!
I feel the response post online application was prompt (approx 1 week), the hangout interview was scheduled two weeks later. Did plenty of research via the detailed blog and impressed with the product, and tech stack, culture etc.
The hangout interview was very interesting to say the least. Interview started on time but I was disappointed on many levels with the second stage interview. Didnât live up to the expectations I had hoped for.
Based on my personal experience having done interviews myself I believe it helps to have some ice breaker, i.e. âtell us briefly about your backgroundâ, âread your cvâŚâ, âwhat do you know about Monzo, so saw your blogâŚâ, âthat talk your doing thatâs coming up sounds interesting etc. etcâ It just felt the Monzo interviewer wasnât interested in my background and what I have done so far. All important aspects I would have thought. Felt it was just going through a checklist of questions. Didnât flow at all.
I felt the interviewer hadnât read my application or CV. Now, it maybe that he had read it, but it didnât come across like that unfortunately. I found myself repeating questions I had already answered in the online application or were on my CV.
I felt I gave solid feedback my experience for this role. I have personally hired a new QA team from scratch, how I established regular feedback, my experience setting objectives and progressions plans for team members in a lean, fast paced and dynamic environment. No technical questions re. the role were asked, or how my approach would be at Monzo in establishing QA processes. In fact I have been asked to talk on establishing QA for startups for an international tech community but the opportunity to discuss this never came up,.
When it came to asking questions from my end I think I caught the interviewer off guard, as the responses were not very encouraging and questioned whether the role genuinely matched what was described online.
I asked what were the expectations of the role and the response was âwe donât know what we are looking forâ.
I asked about any reservations felt about myself, and the interviewer pointed out that I donât have enough line management experience. Again, my CV and application showed I have nearly two years experience and responded with a multitude of examples of line management. Again, made me doubt if my CV/application was read?
Was told next day application would not be taken forward - so good response time here. The email stated that my current experience doesnât match Monzoâs current needs. But when I asked the question in the interview I got a ânot sure what we wantâ response. So slightly confused by the contradiction here. I have asked for feedback where I can look at what I can improve âŚ.am still waiting on this.
Appreciate it might be I bombed the interview or this comes across as sour grapes from me! However, overall I feel that the interviewer, representing the company should know what role entails and experience and skills required. And should show some interest in the candidates. I feel Monzo could be losing out on genuinely good candidates.
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Thanks for posting - and Iâm sorry the experience fell short 
Iâm going to feed this back to the hiring team, and hopefully theyâll be able to provide some better feedback with you directly.
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Iâve thought about applying for Monzo, but I always think about the BS on the path and having to move. If Monzo are happy with people working at home, maybe I will reconsider. But contract work is ⌠profitable ⌠until then.
I applied, got a negative response but upon reaching out for more details so that I know what skills Iâm lacking Iâve never heard back : (
Appreciate it Simon, def looking forward some decent feedback. I noticed the interviewer took some notes now and then but was also focussed on comforting his pet 
at the same time. Which I thought was quite funny and cool at first tbh 
I didnât mind it, but looking back, on a serious note, makes me wonder if attention was 100% on me. Just some feedback to help you guys in the spirit of openness. I feel should be an element of professionalism. I have taken 50-60 interviews to help build my team - and feel its important to bring back the point you are repping your company end of the day.
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Iâm sure things can be improved, so itâs good you write about it.
Personally I canât stand when companies donât hire you because youâre not qualified enough or something like that. Itâs on your damn CV so donât invite me to an interview in the first placeâŚ
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Not to belittle the feedback (which is super important and should be taken seriously), but what was the pet?!
(And, not to be that guy, but did the interviewer check that you were cool with it, no allergies or fears etc?)
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Ah well⌠it makes you wonder more about why there was a rejection when the interviewers in general, talks about ââŚthe skills that we are looking for doesnât match what you do!â. This is despite of you are doing that job (which is described in the spec) in your day to day work life and you have given countless examples of the how you approach things at work. Contradiction right?!?.
I have a theory that interviewer make up his mind within 60 seconds if he/ she likes the candidate. Remaining time is the justifying that assumption.
Unfortunately , people can be judgmental and make assumptions in their head.
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It was online video interview via hangout and hence, no fear of allergies 