My experience has been pretty bad with Three; after months of flawless service they updated something related to VoLTE/Wi-Fi calling which meant I completely lost that feature on an iPhone 5S, and their excuse was that since I’ve had more than 2 bars of service it would prefer the 3G circuit-switched network for calls instead of LTE or Wi-Fi (which you hate once you become used to crystal-clear calls over VoLTE) despite my colleague’s EE phone preferring Wi-Fi even with full 5 bars of LTE, proving that their whole story is bullshit.
Their customer service also uses the excuse of temporary network maintenance in “my area” despite not even knowing where I was experiencing the issue - they quoted my home postcode from 6 months ago, then when I corrected them they asked me which postcode I was in - I gave them a fake one (just to see their response) and they believed it (despite being able to tell exactly where I am, as they can know which tower my phone is currently connected to) and said there was also maintenance in the area - clearly the whole maintenance thing is just a tactic to fob the customer off, not to mention that Wi-Fi calling/VoLTE doesn’t depend on any particular area - for the former, any working Wi-Fi connection should work, and for the latter any LTE service should work, both of which I had.
I have no idea what that is tbh but that sounds like a nightmare. I noticed that they generally are more helpful over chat, the last time I called them (before I switched over to using live chat regularly) I thought they were less knowledgeable and difficult to understand- and seemed in a hurry to get rid of me. They are so lovely in stores and over chat though
Basically they changed something which means Wi-Fi calling (and 4G/LTE calling) stopped working - it was always falling back to 3G instead on which the quality is significantly lower then Wi-Fi/VoLTE calling. When confronted they tried every possible bullshit excuse instead of escalating it to their engineering/network department.
You can do better and still retain the freedom of a 30 day rolling contract. I’m currently with Plusnet on a £10 a month rolling 30 day, 5gb, something like 1500 minutes and texts. I also liked that I had been on 4gb, and when I spotted on MSE that they had a one for 5gb come out as a limited time offer I rang them up and they switched me over for my following month.
Please don’t. They are the most awful company I’ve had the experience of dealing with. I used to think O2 was bad but Virgin is just worse on all levels. If I had a dollar for every time I was transferred around in their horrible phone-based customer support system I’d be a millionnaire now.
They also have a complaints resolution service but they will ignore all complaints (all written by post with signed-for delivery) until you actually block their direct debit (what a surprise ).
I’m not even going to mention that during peak hours their data side would completely crash/seize up and you had to toggle airplane mode to get back (temporary) connectivity until the next outage. Siri was also unavailable (blocked) the last time I checked - not sure if it’s fixed now, they do have a community with some complaints about that if you want to check it out.
They might be okay for a secondary device like tablet or mobile broadband but I would not recommend getting them as your primary phone.
Seems crazy that it’s not a thing given I pay £20 for 25GB and some people pay less for 100GB on some deals. I agree it’s a lofty goal, we’ll see in September
Andre, that’s is exactly how I use it in my KeyOne as a secondary device for use as in car sat nav etc…
No complaints with o2 either been with them for over 15years and use them for my main device, and i look after mobile devices etc for the company I work for. which are via o2…
Anarchist
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I’ve long been sceptical of the benefits of 4G over 3G on Three. I used to be on EE and the speed difference was noticeable in general use, but with Three I couldn’t detect any difference in performance of the network. I’ve just done a speed test, and the results are below.
I’ve been with them for a couple years now (they had great contract for the S7 when it first came out!) but I’ve always had issues with the signal. I’m in North London. It might be different in different areas, but I would definitely go with Vodafone.
I’m looking at getting a sim-only contract now, since my contract ends next month and wouldn’t even stay with EE if they offered me 532952938592GB for £10 a month. It would be useless.
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which are via o2…